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As city and state governments scramble to make up for growing budget shortfalls we’ve seen the passing of some fairly ludicrous legislation. From the Amazon Tax passed by New York, Rhode Island, and North Carolina to Colorado Governor Bill Ritter’s “Dirty Dozen” which included a tax on bull semen, we’ve seen a lot of ridiculous legislation in 2010.

Enter the city of Philadelphia whose government seems to think that blogging is the next big untapped treasure trove of tax revenue. Philadelphia has imposed a privilege license on all bloggers who reside in the city limits. Cost of the tax, $300.

According to tax attorney Michael Mandale as long as a blog is engaged in an “activity for profit” for example taking any advertisement including Google AdSense, the city of Philadelphia’s “blogging tax” applies to them. By such a definition blogs or sites on communities like Squidoo, Livejournal and platforms like WordPress and TypePad would be subject to such a tax.

The thing is a lot of people who blog do so as a hobby or a form of self expression. They may put up an occasional link to Amazon or to Fandango because of a book or movie they have seen but most are not making a living off of blogging. In fact both local bloggers interviewed by the Philadelphia City Paper made less than $50 over two years. But as Michael Mandale points out the law applies whether or not the blogger “earned a profit during the preceding year.”

Interestingly the way the law is written it would exempt most corporate blogs from being taxed separately because most corporations do not display advertising on their blog.

Now, I don’t fault the Philadelphia city government for searching for new tax revenue resources especially when faced with the crisis of a budget shortfall. In fact, I would classify myself as generally pro tax. But this law is just misguided for many reasons.

  1. Jurisdiction: The law is targeting the blogger who hopes to earn a profit through advertising. Fine. But what if a blogger living in Philly blogs on a third party site, say they setup a Squidoo Lens, but chooses not to run their own advertising. Let’s say the third part site then decides to run advertising triggered by the blogger’s content. Seems wrong that the small blogger would be taxed but the larger business (the site) would be allowed to make a profit untouched.  Philadelphia having no jurisdiction over matters outside of its city limits could never impose the tax on a site outside of its city limits. Yet, in the scenario above it could not tax the site for the very same content and potential profits that it is trying to tax the blogger for.
  2. Enforcement:By the city’s own admission they do not keep track of how many bloggers reside in their city limits. In fact it might be an impossible task at least from a resource standpoint, not just for Philly but for any city, to actively enforce such a law. So the only people this law taxes (punishes) are those honest enough to come forward and pay it.
  3. What Content is Taxable?: The supposition here is that the blogger is seeking out advertisers and the revenue from ads should be taxed. But I’m sure that the city officials are thinking about traditional display style ads. What about in-text ads or outright advertorial? Are those taxable? If so, how will the city enforce? What about, as mentioned earlier, blog content from a large business or corporate entity? Such a blog isn’t likely to have advertising but essentially does serve a marketing/advertising purpose for the company that created it. Is that taxable? Will companies then be required to pay two taxes: one for their business license and one for the privilege of having a blog?
  4. Small Business Growth: In a city that is trying to encourage small business growth, as Philadelphia claims to, aren’t such tax measures a great way to hamper such growth? Bloggers who become successful enough through their writing will naturally evolve into businesses that bring in new tax revenue. Government should be cultivating business growth not burying it before it has a chance to flourish.

In Philadelphia there is already an effort to reform the current business privilege tax put forward by local City Council members Bill Green and Maria Quiñones-Sánchez so that the law wouldn’t apply to business that had not generated over $100,000 in revenue. While I applaud that effort, government tends to be a bit of “monkey see, monkey do.”

Among the repercussions of New York’s passing of the Amazon Tax, was that various states lined up to follow New York’s lead without really looking at the impact of the legislation. Don’t be surprised if a city near you follows in Philly’s footsteps.


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Blogging Tax Coming To A City Near You

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My fellow affiliate marketers, welcome to Part 2 of the State of Affiliate Marketing Union.  I shared some of the wonderful things that affiliate marketing has going for it, including phenomenal growth despite the recession, in my post earlier this week. I feel the state of the affiliate marketing union is strong, but faces many challenges in the coming year.

And now the bad news. Surely, you knew it was coming. There are no silver lining comes without a cloud after all. First there is taxes then there is everything else…

Our Biggest Challenge

All kidding aside, there are serious challenges facing the affiliate marketing industry in the coming year. Unless you are an affiliate that’s been living under a rock, you know about the offspring of the so-called Amazon Tax which was first enacted in New York. Since that time the states of Rhode Island, and North Carolina passed similar legislation; and California and Hawaii came within a hair’s breadth of passing their own versions but thankfully the governors of those states vetoed the legislation.  Even now, though, it is still not a dead issue in those states and we face new challenges like the current one in Colorado as well as in Vermont, Virginia, Mississippi, New Mexico, Idaho, Maine, South Carolina, Florida, Maryland, Missouri, Texas, Connecticut, Illinois, Minnesota, West Virginia, and my home state of Tennessee.

Don’t see your state listed above? Consider yourself lucky, but odds are that such a tax will be proposed in your state or a bordering state very soon. Now with the aforementioned states enacting and others looking to follow, inevitable budget crises will see it occur in more states as they do whatever it takes to raise more revenue. You, Mr. or Ms. Affiliate, are the perfect target.

The time for apathy and inaction is over. The time for getting really ticked off and acting is now!

Let me put that another way: Get off your butt. Quit thinking it’s going to go away or that there is nothing you can do. Get mad and do something about it.

This is a call to arms. I don’t care if you hate politics, if you are a Democrat, Republican, or not even old enough to vote. Your jobs are at stake in some cases. Your very livelihood, if you do this full time, is on the line every time some half-witted state representative introduces legislation in a futile attempt to raise revenue through affiliates since they see Amazon as an easy target. Monkey see, monkey do.

I’ll step off the soapbox just in time and leave it at this: It’s not an exaggeration to say that the advertising tax is a serious threat to our industry so please join me and others in doing something about it!

What exactly can you do about it?

Numerous people: including Rebecca Madigan of the Performance Marketing Association, Melanie Seery of Affiliate Advocacy, to Brian Littleton of ShareASale, have made the following list of resources and ideas available.

First, get educated. Learn more about pending bills in your state. Seek out information from organizations like the Performance Marketing Association or Affiliate Advocacy. Learn what your state laws currently are and what the threat level is in your state.

The threat level is high in every state that has a sales tax. Assume the threat level is Code Red and act like it.

Second, visit the affiliate forums like ABestWeb which has an Affiliate Tax Laws category and look for the forum on tax laws in your state. If the forum does not have an active thread on your state, start something. Let others know you want to fight this! It only takes one eager and active affiliate to spark a fire in many others.

Next, get a list of state Representatives, Senators, and other important elected officials. This is easily attainable through your local state government website. Once you have the facts, be proactive, build out your network of friends, media contacts and discussions about the harmful potential of such legislation. Most importantly reach out to you’re the fellow affiliates in your state.  If your state is not a serious threat now, it could be, so the time for organizing is now.

Be vigilant; if legislation is proposed be prepared to reach out to your representative legislators. Go to their offices, get to know their staff, send them emails and letters, make phone calls, and encourage others to do the same. Tell them your story. So many of them don’t understand the details so let them know that a real person is behind this, a real person with a real job that stands to suffer greatly if such a tax is passed.

Tell them how it will cost people their jobs. Inform them that early data is showing that the states like Rhode Island that have enacted similar legislation are showing no revenue from the tax. None!

Recently, affiliates in Colorado set a great example for the rest of us with 150 affiliates very active in the fight. Unfortunately the Colorado House just passed HB 1193 and the Senate Finance Committee moved to bring to the whole Chamber. Here is an excellent article by Scott Jangro that provides a recap of what happened in Colorado.

What a wonderful example of affiliates coming together to fight this!

Apathy is the biggest enemy to beating these taxes and saving our industry. Apathy is what keeps us home on a cold day instead of driving to a boring committee meeting at the state legislature. Apathy is what makes us think that a simple email to our legislator won’t make a difference. Apathy is what leads to the tax being passed and a slew of merchant terminations (note: Many merchants like us are taking a stand and not terminating affiliates at all, or providing support in our fight).

Beyond the Advertising Tax

After the advertising tax issues, the biggest ongoing challenge for many affiliates is the seemingly fickle nature of Google. Just because Google now operates an affiliate network doesn’t mean affiliate sites don’t still get Google Slapped.

I experienced this problem first hand. Sites that had done very well for many years suddenly disappeared from both the natural listings and paid listings in Google. In about two-thirds of the cases we encountered, the sites were doing everything right, according to Google’s own best practice standards, leaving both the affiliate and me totally bewildered and wondering what to do next. In a nutshell, their demise really, really sucked.

A quick look through the various forums provides some comfort when we find that this is not some sort of attack on review site affiliates or our industry, but rather what seems to be an all-out assault on all kinds of sites combined with the fickleness of the Google algorithm. Thankfully, in December of last year and in January of this year saw many of our affiliate sites climb out of the depths and re-emerge stronger than ever, with a few tweaks that we worked out together. We are cautiously optimistic that the changes we made will work long-term.

The Launch of New Under-Prepared Affiliate Programs

On the surface that may not seem like a challenge or threat to the industry at all, but I have noticed an explosion in affiliate programs that never should have been launched in the first place. These programs end up giving good programs, and the industry as a whole, a bad name.

Now, more than ever, I am seeing programs that are run unethically, programs with horrible trained affiliate managers if they have any managers at all. These programs seem to have a general attitude towards their affiliates that borders on downright contempt and disdain. Unfortunately, they are doing a good enough job of attracting many new affiliate marketers to their programs with their offers; to only then horribly represent our industry and leaving a bad taste in everyone’s mouth.

Often times good programs never get a chance to even work with aspiring new affiliates and the advertisers who may have launched with good if misguided intentions never give the affiliate channel a chance to grow.  We all lose as a result.

In the coming year, my hope is that more and more unethical and shady programs will be brought to light and that the industry as a whole will do more to stand up to these merchants. Maybe through adopting an industry wide set of best practices. It’s in all of our best interests to put a barrier up to the bad ones, and to educate those who genuinely want to run good programs.

Thanks for reading. It’s hard to believe that there are less than eleven months left in 2010. I know for many of you, it is shaping up to be a record year.  If we stand together we can make it a great one.


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The Way I See It: State of Affiliate Marketing Part 2

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Affiliate marketing indeed is a cutthroat industry, but never in my opinion have I seen such a display of cold and calculated ruthlessness.

Under the guise of working towards stopping Colorado’s version of the so-called Amazon Tax, and in front of industry counterparts and members of the Performance Marketing Association (PMA) gathered to testify against the Senate version of HB 1193, ShopAtHome took the opportunity to flex its muscles.

Earlier Rebecca Madigan, Executive Director of the PMA, had emphasized how crucial it was for affiliates to present a cohesive front so that the negative impact such a bill would have on small business in Colorado would be readily understood by legislators.

With apparent disregard for the unity in message theme, Marc Braunstein, Co-Founder of the Belcaro Group who owns large affiliate ShopAtHome, did the industry no favors when he presented his testimony to the Senate Finance Committee.

In an unanticipated move, instead of giving testimony as to how the bill would hurt Colorado businesses, he stated in its current form he was not opposed to the legislation. Despite the fact that, according to his own figures his business might suffer a drop of 20% in revenue if the bill was passed, he assured senators that the legislation would not hurt ShopAtHome. He further stated that the intended targets of the bill, Amazon and Overstock who are expected to terminate Colorado affiliates, were of little significance to him and, that after a short educational period, advertisers would return to ShopAtHome because of their compelling model.

But Marc Braunstein didn’t stop there. He used his time on the microphone to flaunt ShopAtHome’s sales numbers, their ability to retain legal advisors to deal with such legislative matters, and even managed to suck up enough to the Senators that one suggested Marc should look into getting a binding exemption to the tax.

Now I don’t fault Marc for looking after his own business. Any shrewd business man might do so. And this is still a free country, Mr. Braunstein can use his time in a public forum as he sees fit.

I fault Marc for throwing fellow Colorado affiliates under the bus despite having no compelling reason to do so. Marc didn’t do so out of necessity, he did so because in his mind they were small and insignificant. He could have leveraged the size and obvious importance of ShopAtHome’s standing in Colorado to support his fellow affiliates. Rather his grandstanding robbed affiliates of their valuable time in front of legislators who have the power to devastatingly impact their business. He was a one man filibuster.

In an industry that is full of cutthroats it is hard to stand out. But as many affiliates in the industry said on Twitter, Marc just won the public douche bag award. I hope he’s proud.


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ShopAtHome Stabs Fellow Colorado Affiliates in the Back

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With the first round of the battle against the so-called Amazon Tax in Colorado over, Rebecca Madigan, Executive Director of the Performance Marketing Association contacted ReveNews in an effort to update readers on measures the PMA is taking in preparation as the focus switches to the Colorado Senate. The PMA is just one of many excellent groups, like Affiliate Advocacy, that is involved in the fight. We urge affiliates in every state to get involved with their industry groups and familiarize themselves with their local representatives.

What makes Colorado different than other states when it comes to the so called Amazon Tax?

So my background is not politics, but with all the grassroots battles we have fought in 2009 I’ve certainly learned a lot. The thing about Colorado that I haven’t seen in any other state is the political nature of this battle. Usually the thing that hits home and reaches state legislators is that these type of advertising tax bills will cost the state jobs. They will put small business out of business. And at the end of the day the State will still not collect any revenue from the tax. That message usually hits home.

They don’t seem to hear that in Colorado. In the House they kept saying over and over, “We have a budget shortfall and we need the money”. And they just don’t seem to hear the fact that there just won’t be any money. All they have to do is look at what happened in Rhode Island. Advertisers have control over their own business decisions and we saw almost 200 terminate relationships in other states. There is no reason why they won’t terminate in Colorado.

But what we’re seeing is this very coordinated effort by the Democrats, who happen to have control, in trying to push through all their tax bills regardless of whether the tax is sustainable, enforceable, or who it will hurt. Each individual bill doesn’t really matter to them I think. That’s my entire perspective from here, after getting beat down pretty hard yesterday (laughs).

The thing that we have to remember with politicians, the thing that I’ve learned, is that they always have some sort of higher purpose beyond the bill itself that they’re trying to achieve. In Colorado’s case the fight seems very partisan. Democrats have control of the House, the Senate, and they also have control of the Governor’s office. Bill Ritter, the current Governor, announced a couple of weeks ago that he’s not going to run for re-election. Essentially he is a lame duck governor. I think what we are seeing in Colorado is a very one sided push on legislation, sort of a rush to ram every bill through just in case the Democrats lose their majority.

On top of that, for a number of the House of Representatives in both parties this will be their last session. They are hitting up against term limits so we have a lot of lame ducks on top of the Governor. Because of that there was very little negotiation in the House from either Republicans or Democrats. Unfortunately as an industry we’re just getting dinged-up in the process.

How was the affiliate turn out during the House portion of the fight against bill 1193?

We had this amazing grassroots turnout against HB 1193 (pdf). We’ve had about 150 people actively writing letters, calling their legislators, and going to visit them at their office. We had 110 people show up at the Finance Committee Hearing last week. It’s been a tremendous show of force. I believe that’s going to make a difference. That’s the main tool that we have this tremendous grassroots participation and the citizens of Colorado showing up and expressing their dissatisfaction with this bill.

I have heard some express a little bit of frustration over lack of resources and coordination right now. Can you talk to that a little bit?

Yes, well…the PMA, as an organization, is trying to manage this, and it is taking up all of our resources, so yeah, we are a bit stretched. The issue that we face is there is a lot of activity going on in the background but we’re not necessarily telling the industry about it. That decision stems from counter-efforts we’ve been seeing from the American Booksellers Association (ABA) who are pushing heavily for this bill. For example, last week during the House hearing we heard testimony from a woman, the owner of a small bookstore, who testified she was advised by the ABA.

We had a similar problem in California. There we had a bunch of affiliates reach out to the blogosphere to say,  “We need as many people as we can to show up in Sacramento.” We used the affiliate community and all the blogs in associated industries to coordinate our presence there. Sure enough, in Sacramento ABA representatives showed up (laughs). We had announced positioning in our statements on the blogs, that we’re small business, that we are not establishing nexus; we had all these very logical arguments why this law is a bad idea. The ABA went up after us with point by point counter arguments. Like they had prepped from our announcements.

So when I heard this woman mention them, I thought, “Oh no, here we are again.  They’re already watching what we’re doing.” To counter that we’ve setup a registration form on the PMA site and we’ve asked people from Colorado to register with us so we can keep in communication with everybody via email only.

It is one thing to talk to the industry, to those involved on the ground, about the status of things; but what we don’t want to do is give the opposition the tools to out-maneuver us.

How will the House amendment attempting to “exempt” electronic affiliates impact matters?

It is a unique clause (pdf) that was negotiated at the House Finance Committee hearing. On the surface it looks like it is good for affiliates but in reality that’s just not the case. Based on the amendment, the House defines an affiliate as someone who makes a public referral to an online site or a face to face referral to an online site; specifically excluding an electronic solicitation of business.

Strangely that language essentially targets groups like the Boy Scouts, PTAs organizations, and churches who have web sites that have affiliate links as a way to raise money. I’m not at all sure about the political “logic” behind that (laughs).

But here’s the reality. By the nature of the industry model an advertiser does not know if an affiliate is physically directing traffic to their web site. They have no idea if they are referring business through online advertising or via face to face interaction. Rather than take the risk, advertisers will terminate if the bill passes.

This is particularly true in Colorado because of a particular clause in HB 1193 which is very unique. It essentially says the State has the ability to subpoena out-of-state advertisers believed to have nexus, and actually says that if they fail to comply those advertisers can be arrested. Now, there is plenty question as to the constitutionality and enforceability of that clause but ultimately advertisers are risk adverse. They will not take any chance at all and will likely terminate their affiliate relationships.

The “electronic” clause does not solve anything at all. It was a political move to pacify everyone in the room.

What is the next step in the upcoming fight in the Senate? What are some of the take-aways that we can learn from the loss in the House?

For each state that this comes up in we really need to understand what the political situation is and we need to make sure that our messaging reflects what we think might be successful with the political situation. We hope that other states aren’t quite as bad as Colorado because they’re in a real political battle that has, like I mentioned, nothing to do with the reality of the bills.

The fight in the Senate might be a little easier to manage. First of all there are fewer of them, which is helpful (laughs).  Unlike the House, in the Colorado Senate there is a much lower percentage of Senators dealing with term limits, so they have re-election on their mind which is something we can leverage.

We don’t quite know what the Colorado Senate is going to do, what their next moves are, who the decision makers are going to be, or when they’re going to have testimony. So we’re in this waiting period right now. In the meantime we are leveraging the political advisors we have access to in order to determine how to approach individual legislators.

What groups is the PMA coordinating with in Colorado?

We’re working with this group of political advisors which includes a dozen or so political experts from a lot of different companies, some very large companies like Google, Yahoo, Amazon, AOL, Microsoft, and Apple. We’ve been able to work with them and synchronize lobbying efforts. And there are other associations that have to do with internet legislation that we have been working with, organizations like Internet Alliance, Tech America, and Net Choice. We are all trying to fight these bills, maybe for different reasons, but sharing our information is the most effective route.

What would you like to see from the grassroots groups that are trying to self-organize in Colorado?

The local groups are fantastic because, of course, they know who their peers are and how to reach them. It was the grassroots groups that actually found the 150 people who have been consistently participating. We’re trying to work closely with them to create tight coordination of our efforts. There are a couple of critical reasons why we need tight coordination. One is effectiveness. The more people we can get to be on message at the same time  allows us to generate the more attention. It is very easy then to get the legislators to understand what we are talking about.

The danger is that if we don’t coordinate we risk the legislators getting confused, hearing different things that are not central to our argument, and causing them to fixate on things the opposition is saying.

For example, take North Carolina. That was a state where a similar law was passed. What we saw happen was that all of the legislators on both sides of the aisle, Representative and Democrat alike, became completely fixated on Amazon. The bill became all about “get Amazon, get Amazon, get Amazon”, and there was nothing we could do to convince them that there were small businesses that were being devastated in the process.

I am concerned the same thing might happen in Colorado if we don’t stay on point, if we don’t stay with really simple messages. There are probably a hundred reasons why this law is a bad thing, but we need to stick with 2 or 3 that we think will be meaningful and will change the minds of the legislators.

OK, so what are those 2 or 3 points?

Collectively with our lobbyists we are working to figure out what the vulnerable pieces are; where the opening in the armor is, if you will. In the House we thought small business and job loss should be enough but it wasn’t. What was really frustrating was that it wasn’t even raised by the Representatives who are supposed to be against this bill. So with this next round we are trying to figure out what is the right position.

It is something we will disseminate to the group soon. If local affiliates want to be informed we encourage them to get on our email list.

What can the local small affiliate who is worried about losing their commission, their business, and maybe their livelihood do to feel that they’re not just sitting and waiting for the other shoe to drop?

With this kind of a grassroots campaign where there’s already been a big push initially, it is common for participation to diminish quickly. It’s really hard to rally people. But here we have a core group that’s really excited, that wants to keep pushing and that core group is much larger than we’ve seen in other states.

Just to give you an example, in California there are 25,000 affiliates in the state and we got about 15 people to consistently help in terms of showing up in Sacramento (laughs).  Thankfully they were a very efficient 15 folks. There are 4,200 affiliates in Colorado and we have 150 that keep pushing really hard. It’s great to see that kind of turn out.

Obviously they can write letters to the representative in their district (here is a list of Colorado Senate districts). We will be distributing letters specifically for Colorado that LinkShare helped put together.

Beyond that it is really important to coordinate the push. Our lobbyists have been speaking with Colorado Senators since Friday. They’ve worked all weekend gathering information. We will be coordinating a campaign this week specific to the Senate.

The upcoming hearing of the Senate version of HB 1193, sponsored by Senator Rollie Heath, is scheduled for Thursday, February 4th with the Senate Finance Committee which will start consideration around 9:30 a.m.  It is vital that at this hearing we have a strong turnout.

What would you like to see advertisers do in terms of supporting Colorado affiliates in this fight?

I would like to see advertisers get involved and communicate with their affiliates as well as communicate with the Colorado State legislators. Advertisers can contact Senators directly or even better, have them work through me at the PMA and we can make sure information gets to the ears of the decision makers.

Is there anything else you want to cover in terms of messaging?

We need people to hang in there and keep fighting even if they are frustrated. This is definitely one of those marathon situations. There are so many analogies: this is a football game and we are only in the third quarter (laughs). If you live in Colorado and you haven’t heard what is going on you can register on the PMA website to get on our email list so you can hear blow-by-blow what we are doing to win the fight. We just have to keep working together and leverage the tremendous grassroots participation because I think that is going to be the most effective tool we have.

I want to thank Rebecca Madigan for taking time for today’s interview.


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PMA Urges Patience and Coordination in Colorado Tax Fight

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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Lisa Riolo, co-founder of Impact Radius, who is our “mystery guest” for this series. Together with fellow co-founder and industry veteran Todd Crawford, Lisa spent several years incubating the technology and vision behind their new technology platform. Just don’t call them a network.

How did you and Todd end up on this project and what made you launch Impact Radius?

Todd and I worked together in the past but the thought of just doing the same old thing, like creating yet another affiliate network, was not appealing to us.  What we wanted to do was find an opportunity to help the whole industry evolve and really give back to the performance space. We asked ourselves, from the inefficiencies we had seen, how we might do things differently?

We realized that there is a great deal of performance-based advertising opportunity untapped in traditional channels.  The traditional space- newspaper, television, radio, etc. is doing performance advertising but doesn’t have the same tools and technology that we’ve become accustomed to in the online space. What excited us was the prospect of creating more efficiency within the traditional space in order to really increase automation.

We then asked ourselves, how do we make a great advertising model even better by creating a single platform that brings everyone together transparently in a way that sparks additional growth in the industry.  That’s just what we set out to do.

Those two ideas were our primary objectives in coming together and launching Impact Radius.  We felt this was the opportunity to fix some of the fatal flaws we had seen in the current industry and make a great model even better.

Can you give a “for instance” in terms of the offline space because I think a lot of readers understand how the performance based model works online but are maybe not so familiar with offline examples?

If you ever watch infomercials on TV, you’ll see a product being promoted and typically there is a line that says “wait there’s more” or “order now”…those are direct response ads.  Currently direct response (DR) ads that are run on a performance basis only represent about 2 or 3 percent of the total ad spend in direct response TV. If you look at the late 90’s, early 2000’s, the metrics in the online space was similar with probably less than 5 percent of all the advertising that was done was on a performance basis. You look at it now and it’s close to 70percent according to the latest Interactive Advertising Bureau (IAB) metrics. We feel there is a similar opportunity for growth offline.

We realized if we could provide the tools and the real-time reporting to an already metric-driven community there a possibility we could double the percentage of performance based ads in a relatively short time period.  So one of our goals is to provide the broadcast TV networks and the radio networks the tools necessary to efficiently increase the amount of inventory that they are carrying on a performance basis.  Really ratchet up the yield that they get or payouts that they receive so they can push up the rates that they are getting on their regular DR general advertising.

I jokingly mentioned at the start of the interview that many will categorize you as a network for lack of a better term. What do you think of yourselves as?

I think many will miscategorize us as a network but what we really are is a multi-channel performance advertising platform.  Other than technical support we don’t have services, we are not an agency and we’re definitely not a network or an affiliate network.  We’re really just the tools and technology used to facilitate performance based advertising relationships in a transparent way.

With the recession happening in 2009 it’s a pretty ballsy year to develop a platform and then launch at the beginning of 2010.  Are there any concerns about launching in this kind of economy?

We all know there is more resilience in this type of economy for performance-based deals and performance-priced deals and I think this makes it a good time for us to approach both traditional and online marketers and say to them, “Here’s an opportunity to create more efficiency and ultimately more profitability with your current relationships.” That’s what makes working on this type of price model attractive.

Being able to launch with $6 million dollars in venture backing from companies like Redpoint Ventures shows there is a lot of faith in our model. We feel the time is right.

Well it’s obliviously appealing as an advertiser to be able to approach multiple channels at once.  What kind of technology hurdles were there in implementing such a solution?

One basic thing is getting all the processes in place that go into supporting customization of ad creative.  For example, if you’re an advertiser and you want to work with one of the TV broadcast networks it’s very difficult unless you have that ad creative in place.  What we did was build those processes into Impact Radius so that trafficking instructions, dub house instructions, all of those are handled automatically through our platform. We wanted to take what were manual processes and make them systematized and automated.

You mentioned transparency several times and I’ve heard you and Todd talk about your “clear box philosophy”.  Can you go into that?

As we built our technology we spent a lot of time trying to address current pain points. One that came up across the board was the lack of access to basic information, like contact information.

Take a look at the current affiliate model on many networks today.  Traditionally, our industry has accepted a ‘black box’ approach to conducting business, keeping relationships hidden and key information contained. It doesn’t make any sense. So we designed our product to always facilitate direct relationships, direct negotiations with everyone on the platform.

Also the mode in which an offer is posted on many networks makes no sense. Typically the advertiser’s offer is posted, yet the affiliate or media partner who is generating the result doesn’t really have any say in what the terms and conditions should look like. If you look at all other forms of advertising those terms and conditions are initiated on the media partner’s side, right?  The insertion order is based on starting with the media partner but in the affiliate space traditionally it’s always been the advertiser.

I don’t think those are matters of preference, rather, it’s simply a matter of the way the technology was designed.  A built-in inefficiency.

We designed our product to always facilitate direct relationships, direct negotiations with everyone on the platform. One of the things we introduced is a “both-way” negotiation tool with the insertion order so a media partner can push the terms and conditions that are optimal for them to the advertisers just as easily.  We built a directory on our platform where an advertiser can search for media partners, and vice-versa, even if they’re not already working together.  Once they are working together all their contact information is available right in the system.

The reason we’ve designed the product and the features this way is because we’ve learned over time that those direct relationships produce optimal results. It’s our belief that direct negotiations and open communication will only accelerate growth.  What we did was step out from in-between and have our clients work together directly as much as possible. Our job is to be the tools and the technology to facilitate the relationship.

How do you feel that will impact things like fraudulent leads?

As an advertiser you work with a media partner and have complete visibility to everything they are doing to promote your campaign.  Plus, prior to entering the relationship you have the opportunity to see their business model.  For example, you’ll know if a media partner will be doing email drop to promote a product, giving you the ability to better monitor such issues as CAN-SPAM compliance.  The whole system is designed to facilitate direct visibility with those relationships.  So I think the quality issue is very much addressed because of that increased visibility.

The way you are describing the services it seems like a no brainer, so why hasn’t any of the other networks or someone else created such a model earlier?

We had the huge benefit of not only tremendous experience but the ability to start from scratch. We had a blank canvas, so to speak. We knew what worked and what wasn’t so optimal.  We understood these various points and could implement solutions from the bottom up.

Whereas, I think today if you look at most of the networks out there they started around ten years ago, but what they are doing is bolting on another solution to their existing framework. Using that method it is impossible to be flexible and address the many challenges that effect performance-based relationships. We tried to accommodate all the different scenarios in terms of how partners work together as we built our platform rather than building the technology, and then trying to get those relationships to adapt.

With the broad perspective of features you are trying to support how did you avoid “feature creep”?

(laughs) One of our biggest challenges was, if we have such a flexible, robust system, how to keep it simple enough that users don’t get overwhelmed?  We spent a great deal of time, once the back-end system was built, working with clients and finding out where they were hitting snags. We tested how long took for an advertiser to go live, and once they were in what does it take for them to get data out of the system.

Our goal was practical flexibility. So it was really a matter do defining the business practices that we need to support and designing the user interface to support those user needs. Even though we are just now launching we’ve actually been in business for quite awhile with clients active on the platform and giving us feedback so that we could continually make improvements.

Let’s take a look at the industry as a whole. One thing that obviously had a big impact in 2009 and the later part of 2008 was the so-called “Amazon Tax”. How do you feel that will play out in 2010?

Todd Crawford was very active in the development of the Performance Marketing Association.  He was the first president for the advisory board until they were able to elect an actual board, and we still feel very strongly about supporting the PMA and will continue to work closely with their efforts.  I think what is optimal and ideal and what is realistic are certainly two different things.  I would love to see some standardization in tax legislation across the states because I do think it could have been acted efficiently.  I’m not sure that will happen.

We all understand that the states are desperately looking for revenue but I think enacting legislation that is fair is the issue.  With revenue continuing to diminish in various states, legislators across the county are looking for ways to find some new dollars.  I think that legislators find our industry, in part because Amazon has such a high profile, a very easy target.  This year will be a difficult year on the legislative front so we will work closely with the PMA and any other efforts that are being made.

So let’s talk a little bit about forward-looking technology.  What do you feel will be the biggest game-changers in the technology in 2010?

From our point of view everyone is too busy chasing the hottest new consumer facing technology or widget.  We feel what is really revolutionary is making all the process that are out there work together.

A good example is having the capability to support commerce tracking through mobile technology but that is not something we’re necessarily showcasing, simply because everyone says mobile is the next big thing.  We decided instead to really support what consumers have already adopted today.  Consumers can pick up a phone, click on a link to respond to a contextual promotion and, advertisers want to track that seamlessly.

So when people ask basics like can we do video? Yes.  Can we do rich media? Yes. But let’s take if offline: What if an advertiser has a promo code they want to place on a billboard to attract consumers who are on the road? Can track and report that and provide the financial clearing house function for the owner of the billboard as a media partner in our system?  Yes, we can do that, too.

From our point of view what is key is not the technology but the ability to use it to reach consumers in ways they’ve already adopted to track across channel   That is what we designed and built in the components of our system, along with the flexibility for consumers to keep adding as new technology develops.

What are Impact Radius’ goals for 2010?

One of our goals is to encourage adoption of the performance model among traditional media by leveraging our toolset online.  It’s an educational goal in saying okay, these are the processes that you follow today and now here’s a new set of tools that you can use.  We can show them how it’s going to improve and make their lives easier and more profitable.

The other is to honestly spark innovation within the industry as a whole.  We’re not just looking to come out with a better widget.  We want to grow the whole industry and bring in players who have never worked together with the opportunity to do so. For the health of the industry it is important for companies to expand their distribution and get involved with partners whom they’ve never really worked with before.

We’re very excited about what we’ve built here. We really feel it will revolutionize the performance space.

That concludes our our 2010 Affiliate Industry Preview Series, I want to thank Lisa Riolo for taking time out during her busy schedule to take part.


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2010 Affiliate Industry Preview Series: Interview with Lisa Riolo of Impact Radius

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The Performance Marketing Association (PMA) hosted their first public meeting at Affiliate Summit West 2010. The meeting was free and open to the public to learn about the PMA and why it is crucial for advertisers and publishers to become more involved.  There was also a recap of the nationwide advertising tax issue and an update on each state.

PMA_member_mix_1209Approximately 50 – 60 people were in attendance when Rebecca Madigan, Executive Director of the PMA, called the meeting to order and introduced the current board members.  PMA members represent all facets of the performance marketing industry (see chart to left), however there is a need to increase membership particularly in battleground states.

This was a major theme of the meeting.  Afterwords, I caught up with Rebecca to get her thoughts on the importance of membership:

“Membership in the PMA is for people interested in helping grow the performance marketing industry. There is unrealized potential in this marketing channel, and to obtain it we need to demonstrate our unique value, build trust, and improve results through best practices. We need broad involvement from a diverse group of industry leaders.”

Despite a strong push from the top networks membership has been a difficult hurdle for the PMA as there seems to be a bit of apathy in the industry. As Shawn Collins, Co-Founder of Affiliate Summit, said on the matter during the ReveNews 2010 Affiliate Industry Preview Series,

“It is frustrating to see only a small group of people are really working on it, even bothering to talk about it and try to fight it.  I’m not sure how to make it more “sexy” or “relevant” to the rest of the industry. If we maintain this level of apathy more and more states are just going to roll over and do what New York did. Then we’ll just be stuck with it and you’ll have a lot of people in the industry asking what happened a year from now. It’s just so urgent for people to get with it and really pay attention in their states and be proactive.”

Taking part in the same series, Kristin Hall, Industry Marketing Manager at Google, echoed the need for involvement,

“I think many affiliates need to understand the importance of it.  It was not easy, as Connie Berg of FlamingoWorld can tell you about the fight in Minnesota, she had a hard time getting other affiliates to join her in that discussion and we need people when the time comes in the publishers’ particular state we need to rally and tell the story and thankfully now we’re prepared and we have the infrastructure with the PMA to do that but affiliates have to do their part if asked to tell their story.”

Steve Schaffer, Founder & CEO of Vertive, highlighted the benefits of becoming a member of PMA.  Additional goals of the PMA include sharing best practices, developing standards for datafeeds, industry code of conduct with versions for publishers, networks and advertisers.

There are two levels of membership, Gold and Platinum; dues are $500 and $5,000 a year respectively.  Members must apply and their applications are subject to approval by the PMA Board.  You can apply for membership here.

The meeting closed with an update on the battles won in 2009 and the states to watch in 2010.  Many industry leaders like Brian Littleton, Owner of ShareASale, feel that this will be a critical year:

“Probably twice as many states considering such initiatives this year (like New York’s so-called Amazon Tax).  That’s just a huge thing.  It’s going to be a huge thing that is going to come to a head in 2010 and it’s going to impact things in the industry on a very large scale I think.”

I’ve included a breakdown below of which states are currently facing proposed Advertising Tax legislation according to the PMA blog:

  • Alabama
  • Colorado – being proposed week of January 25th
  • Connecticut
  • Hawaii
  • Maryland
  • Minnesota
  • New Mexico
  • Rhode Island
  • Tennessee
  • Virginia – urgent issue

Laws have been passed in the following states:

  • New York – bill passed in April ’08 The PMA announced it has filed a legal motion with the state of New York, as part of an effort to reverse its 2008 law.
  • North Carolina – passed in August ‘09
  • Rhode Island – passed in June ’09 (a recent bill has been proposed to reverse this decision)

I came away from this meeting inspired to become more actively involved in this fight which impacts all of us working in the online marketing space, whether it is as a publisher, advertiser or network.  For me, it is time to get off the sideline and get involved; I would encourage you to do the same.

Whether you are an affiliate marketer or advertiser, you can make a difference by participating in a grassroots campaign, making phone calls and writing letters to Legislators to fight the advertising tax.  You can participate and be updated on the latest developments in this fight by registering here.  Don’t miss out on this opportunity to become more involved in this fight.


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PMA Attempts To Rally Participation During Affiliate Summit West

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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Larry Adams, Product Manager at Google.

How do you feel about the affiliate industry’s current health overall?

I think the industry is very healthy.  I think there’s a lot of innovation coming from different companies and there are people trying to launch new networks all the time so I think there’s obliviously a lot of opportunity remaining.

How has the affiliate industry evolved?

I think fundamentally it’s been pretty consistent and I think that is part of the reason it’s been so successful. The model has been simple, understandable, and accessible to a lot of different advertisers online.  I do see advertisers getting more sophisticated in understanding their customers and therefore taking a deeper look at the pricing structures that they’re offering  and what the customer is really worth to them.  Similarly I’ve seen publishers take really interesting approaches on how they target customers and how they acquire new customers and I think the networks role in all of this is to be able to provide the platforms that facilitate this evolution.

Couponing continues to be a strong segment of many of our advertisers affiliate programs.  But I think what we’ve seen is publishers taking new approaches and not just focusing on the discount or the promotion but trying to provide different more targeted kind of shopping experience, providing more personalized recommendations.  Those are the cases were content is really being developed that have been more intriguing to me.

What do you think are the biggest lessons the affiliate industry learned in the last decade?

Most of the things we think are going to be huge shocks to the industry tend to be pretty minor blips, if anything at all.  I think there’s a tendency to really have this defensive attitude around the industry in that people are out to “get” the industry.  I think the issues are usually overstated.

History shows that despite all of these hurdles that were thrown and obstacles and various things that were going to kill affiliate marketing, it continues to grow every year.  We have clients that have been on our roster going on 10 years now.  I think that the industry can continue to thrive and grow despite these obstacles is a strong testament.  I think the real critical innovation that affiliate marketing provides is this flexibility that is established when a publisher and an advertiser form a relationship with one another and the trust that is formed there allowing publishers to try new things thus allowing advertisers to reach new customers.

Can you give me a “for instance” of one of those events that were going to kill the affiliate industry?

I think when comparison shopping engines first went from CPA to CPC and started to be very aggressive with customer acquisition a lot of people thought that it would be really harmful to the rest of the affiliate space. That hasn’t been borne out  to be the case.

What impacts did the recession have in 2009?

To the extent that a lot of the affiliate marketers are retailers I think there was a natural contraction in the retail industry.  I think an oblivious impact as well was financial services area. There’s a lot of people doing affiliate marketing in lending areas where that money pretty much dried up so I’m sure that there are a lot of individuals and businesses that took really big hits.

Here at Google, and I think many of our competitors as well, had customers who went out of business, advertisers who went out of business.  When that happens, the network, the publishers,  and the people that work with the advertisers are harmed.

But I think overall the general shift of consumer purchases from offline to online acts as a natural counter balance to that and so I think we were less effected probably than retailers overall.  I’ve seen plenty of growth despite the recession.

Last year was a transition year as you moved from having been Performics to the Google Affiliate Network.  How did that transition play out for you guys in 2009 especially considering  the economic climate?

There’s a tough logistical thing that we had to do in integrating a business into a much larger business that takes a long time.  We’re part way through that process and we’ll continue to evolve even after we think we’re completely assimilated.

We’re sitting in Google offices and our engineers are Google engineers and our sales and service organization are Google sales and service people; but we’re still a centralized business, the majority of the business is still run out of Chicago.  That is where our product development and a majority of our service and sales staff are.

It’s a interesting and challenging problem, Google presents lots of resources and opportunities for us and it’s also a big and complex organization from both a personnel level and a technological level; so that is a challenge to navigate.

One of the things that I’ve noticed from both the publisher’s and the advertiser’s side was the change in the interface to Google’s interface and the change to Google’s set of logins.  What was the feedback on those kinds of changes?

The feedback was generally positive, I mean, to be fair it’s pretty much just a surface-level change.  The account level stuff is where we’re really starting to do some meaningful integration into Google systems.

We need to remake our platform in a way that makes it easy for people who use other Google products to use our product too and so it starts with just making sure the logins are consistent. We are working deeper from there and actually we started at the service level and we went down to the basement and now we’re redoing all the plumbing in the infrastructure and are gradually building up new interfaces that are going to be running on top of Google’s technology.

We think that is going to make a really big difference for us in the long term in being able to offer features to both our advertisers and publishers that help continue the evolution of the industry.

One other question that has to do with Google technology that was asked on ReveNews  that I think I should touch  on quickly. Products from the Google Affiliate Network advertisers were showing up inside AdWords displays on the right hand column and not just in the normal natural search results. I wanted to clarify whether this was a beta tool that was specifically for the Google Affiliate Network?

It’s not a Google Affiliate Network product.  It’s an AdWords feature product listing experiment that the AdWords team is doing both with ad format and also with pricing model, so, it is a CPA pricing model that is targeted for products that retailers sale.  AdWords used some of our (GAN’s)  infrastructure to enable that end-to-end CPA based tracking and they are also using the advertisers Google Base feed for content for those ads and then the AdWords team have a bunch of their own systems that actually produce the ads when query is entered into the search engine.

One thing that obviously had a big impact in 2009 and the later part of 2008 was the so-called Amazon Tax.  How were Google Affiliate Network affiliates and merchants impacted by those laws, especially in states like New York?

It certainly ate up plenty of our time.  We spent a lot of time thinking about it, I know that our team spent a lot of time understanding the issue, talking with our own lawyers, talking with Performance Marketing Association.  So it’s not just a risk to our business but it’s also a cost to our business just for the fact that we have to spend time thinking about it.  I think from a practical standpoint there wasn’t a lot of action that happened because of it.

There were some advertisers that took a more aggressive stance and removed publishers from certain constituencies but I would say overall most advertisers  are going to operate their programs and not make changes due to any legislation that’s been passed so far.

Editor’s Note: At this point Kristin Hall, Industry Marketing Manager at  Google, who was also on the call contributes:

I can definitely say that it has taken a lot of time but I think it’s a example of growth that the industry needs to take and I think that the formation of the PMA  is a step since our  industry need to be organized in its approach.

The New York legislation took us all by surprise.  It seemed absurd when it was introduced and when it passed I think everyone was surprised and law created a precedent.  I think that our being part of Google has been very helpful to the industry, we’ve been able to elevate the discussion and use Google’s expertise in the policy area as well as Google’s contacts and insight into the various different state policy issues.  We have been able to get very large Google counterparts working together as a coalition to oppose this legislation.

While it hasn’t had a significant financial impact I think the work is not done and that we have a lot of hard work to continue to do in 2010.  It’s important for the industry to push like we did in California.  We need to replicate that effort in other states, it’s going to come up again this year very soon and we’re much better organized and prepared and I’m happy to say that Google has played a large role in that, but, it will continue to be an issue.

During the fight against the California version of the tax, Google, and Yahoo, and Amazon, banned together.  How close were we in California to having the industry be dealt a major setback?

Kristin: If I can be frank I think it would have had a significant impact.

I think if it had passed in California, once it passes in New York and California it would have had a huge impact.  It wouldn’t have been as devastating because I think as Larry said the resiliency in this industry I think is remarkable, we would have found ways to make it work, people would have had to explore different pricing models.  There is still a huge source of sales on the advertisers’ side for the multi-channel retailers who don’t have nexus issues but I think that the fact that we were able to stop it in California really important.

This, you  know,  is less of an issue for offline and multi-channel retailers who more than likely collect tax in multiple states with the infrastructure and resource to do so. The challenge with this legislation it’s happened so quickly it’s so nebulous, that many retailers just haven’t had time to prepare so the easiest thing to do is, the most reasonable action is to sever those relationships with affiliates. It’s just the retailers don’t have time to make those decision and run the analysis to figure out whether or not it would be worthwhile so they severed those affiliate relationships.

Affiliates have great small business entrepreneurial stories to tell, and we can tell the story about how such a tax harms them.  There are non-profits and schools that use affiliate marketing to monetize and raise funds so there’s a political opportunity there to talk about how this legislation affects us.  We have a very strong story to tell and that is the good news, but we have to continue to tell it.

I think many affiliates need to understand the importance of it.  It was not easy, as Connie Berg of FlamingoWorld can tell you about the fight in Minnesota, she had a hard time getting other affiliates to join her in that discussion and we need people when the time comes in the publishers’ particular state we need to rally and tell the story and thankfully now we’re prepared and we have the infrastructure with the PMA and other associations to do that but affiliates have to do their part if asked to tell their story.

I feel like we are in a much better position take on legislation in various states this year than we were heading into 2009. We’re much better organized as an industry. We have a strong case, but it will continue to take time and resources to educate legislators.

What are Google Affiliate Network’s goals for 2010?

Larry: The mobile opportunity is really big particularly with the increase of phones that are going to be better capable of  browsing websites and things like that.  I haven’t seen very many commerce orientated sites building mobile orientated experiences and until they do that I don’t think there is a huge opportunity for affiliate marketing yet.  I think with a lot more smartphones out there people will become more comfortable and start buying stuff on their phones.  I think if you look at what Amazon does for their mobile shopping experience and compare that with what most other retailers do, which is nothing, that’s why there isn’t tons of opportunity in mobile just yet with some notable exceptions.

For social, there are lots of people trying to figure out how to monetize and we frankly think that no one has figured it out yet.  I think we’re going to see a lot more interesting experiments, some of them are going to be creepy and people shouldn’t be doing them.  If you follow social media blogs you can see examples of what not to do every couple of weeks.  But I think there are good and useful things that social media can be used for to promote advertiser’s products and services and I’m hoping publishers will figure that out and we’re hoping we can help them help to enable that with their advertisers.

Kristin: We are excited about 2010,  we see good things about the affiliate business.  The mantra at Google and it really is true is “focus on the user”, and we’re going to continue to do that.  We have, as Larry said, a lot of hard work to do.  I think we’ve made progress and we’ll continue to make progress in 2010 and so we’re excited about the future.

I want to thank Larry Adams and Kristin Hall for taking time out during his busy schedule to take part in our 2010 Affiliate Industry Preview Series. Stay tuned for our next conversation with game changing and innovative “mystery” guest, that will be published after Affiliate Summit.


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2010 Affiliate Industry Preview Series: Interview with Larry Adams of Google

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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Brian Littleton, Owner of ShareASale.

How do you feel about the affiliate industry’s current health overall?

Overall, I feel great about it actually.  You look at 2009 which was a horrific year for the United States  economy in just about every industry.  Despite this there was a lot of positive growth in the affiliate channel .  We heard a great stories from advertisers along the lines of, “Hey everyone else in my company had a really bad year but our department grew 10% or 20% and we were the most profitable marketing channel in our company.” Those kind of comments.  So the model has proven that it’s functional and it works even in down economies which I think is one of the founding benefits of affiliate marketing because of its tie-in to performance.

Any time you have industry growth you’re going to have challenges from the outside in terms of people who are looking to grab an easy buck and try and exploit the weaknesses of a system.  As an industry we have to cut down more on that; and of course there is the government issue with taxes targeting affiliates.  But overall I feel pretty great about this industry.

How has the affiliate industry evolved?

Well, nowadays there’s a lot more people getting into it.  I think if you were too look back at it a decade ago…which I think technically this isn’t the end of the decade but I can never get a definitive answer on that (laughs) I think it should just be modified that the nine is the end of the decade no matter what the actual rule is.  But that’s besides the point.

If you look back at 2000-2001 you’re not talking about that many affiliates in this business and so there was a lot of open territory to claim.  With the emergence of Google and other search engines, where a  natural listing on a topic was obtainable relatively easily, not only obtainable, but also extremely profitable.  The evolution of the search engine in general, from being a place to deliver search results to being more of a place to deliver ads was huge for this industry.  It really changed the game entirely.  Off the top of my head that is probably the biggest change that has happened overall in the last decade.

Obliviously the next one is kind of the social media revolution and how we’re all going to get involved in it.  I say “we” meaning the advertisers really, because it’s the advertisers who are the ones that need to get involved in the social business. They need to leverage their affiliates to be involved so affiliates can help them figure out how to reach new customers without annoying everybody.  That is going to be a pretty big challenge and one that will reap a lot of benefits if done right.

Is diversification then the biggest lesson the affiliate industry learned in the last decade?

Absolutely. There’s been a lot of growing-up evolving from what was essentially easy money if you were into SEO at all a decade ago, to trying to learn how to really own the relationship with the customer.  As an affiliate the ones that are going to be the most successful, in my opinion, are the ones who don’t rely on just search traffic and don’t have to deal with that advertising game.  Affiliates who have their own unique brand; their own foundation; their own technology; with a real user base will be the most successful.

That is where I’ve been trying to focus some of our affiliates’ attention on helping them realize it’s not good to put all your eggs in one basket so to speak.  You need to diversify, although it’s a lot harder and more involved to build a business that way obliviously.  But it’s going from just kind of having a side business where you do this “affiliate stuff” while you have your day job, to taking a model and growing it to an actual site that is it’s own business.

One thing that obviously had a big impact in 2009 and the later part of 2008 was the so-called Amazon Tax.  How were ShareASale affiliates and merchants impacted by those laws, especially in states like New York?

It’s definitely a huge impact.  The advertisers don’t feel they can just migrate to accepting those state laws and collecting sales tax.  They feel it puts them in a very competitive disadvantage in those states and won’t do it. Currently what we’re hearing from affiliates is just mass cancellations, almost a mass hysteria.

I get these emails from retailers who received these letters from states which are essentially just exploratory.  You get one from the state Texas for example that says, “Hey we noticed that you have these people and we’d like more information about it.”  Some retailers are getting these letters and instead of dealing with it or fighting back they’re just saying “We aren’t going to have any affiliates in Texas anymore.”  To clarify I’m just using Texas was a fictional example at this point, not an actual real-life one…but that is exactly what I keep hearing, a sense of confusion from advertisers and affiliates not really knowing what these laws mean to them, not knowing if or how they will be affected.

For example: if you’re a retailer in the state of Missouri and you focus your entire operation in Missouri and you pay attention to Missouri law and you have representation in Missouri.  In Missouri you have access to and know the local representatives, state legislators, senators, all that kind of stuff, you know what you’re doing in Missouri.

Then all of the sudden, you get this letter from Delaware that says you’re violating Delaware law by having these affiliates and that you owe Delaware tax money. The thing is that retailer doesn’t know where to turn for clarification on the law because by default they are not operating in Delaware and they don’t have ANY representation there, they have no one to call, there is nothing they can really do about it. That lack of representation, that lack of services provided by this other state where you don’t have a nexus is the crux of the argument against such laws.

State governments who find themselves in situations where they are mostly broke are going to take some pretty desperate measures to maintain their budgets.  They are going to push the legal limits and they know that they have the upper hand in terms of the “fear factor”.  You know you get a letter from the government of Delaware and you’re like, “Whoa, I have to pay attention to this!”, when in reality you may not have to.  That is a legal question and states are using their power to bully these things through a lot of the time and it works.

Unfortunately that means advertisers will call us first; which I’m happy to help anybody at anytime but certainly I’m no legal expert in the state of Delaware.  That puts me in a bad spot, I can’t help advertisers make a legal decision as much as I would want to.  In a way it is unique problem to ShareASale because we have so many retailers, so many merchants, who are smaller and below some of these legal thresholds that are being put out and who don’t have the resources to retain legal experts in Delaware or wherever in order to sort things out.

I mean, you don’t even know what’s a rumor and what’s fact. All of the sudden one day you hear Arkansas is looking into this, Wisconsin is looking into that.  Wisconsin is not as a point of fact looking into anything currently. They have a law on the books that says something very specific which uses the word “affiliate” in a context that has nothing to do with our industry.  So the rumor stuff just flies around and you know as a retailer that is the crux of the issue is being forced to pay attention to state governments where you don’t live or operate as a business. That is the fundamentally unfair portion about all this.

People underestimate the seriousness of the problem until it affects them directly.

Most likely in 2010 this tax stuff is going to come to a head.  Hopefully the one key moment will be an appeal decision in New York with the Amazon Tax.  That is the one law that is actually being challenged in court and from what I understand Amazon is looking to go pretty far with this process because it affects them so personally.

You’re going to get states coming up and saying “Hey, we looked at this last year and we didn’t do it and we’re looking at it again this year”.  There’s probably twice as many states considering such initiatives this year.  That’s just a huge thing.  It’s going to be a huge thing that is going to come to a head in 2010 and it’s going to impact things on an industry very large scale I think.

You mentioned a law on the books that uses the term affiliate in a confusing sense.  You know, the Performance Marketing Association and Jonathan Levine Co-President of LinkShare mentioned it in previous interview, have come out with a push to change the lexicon;  for it to be performance marketing instead of affiliate marketing.  Do you see that as one of the necessary changes coming up?

I don’t know if a simple language change is going to do anything.  I think using the right terms is important, I think it’s good that we are starting to us the word advertising in this instead of the word affiliate because of the misunderstandings that were going on in the government sector.  ShareASale has been using the tagline, “true performance marketing” for years.  I think it’s a good use of terminology in terms of what we are doing but I don’t know if that is necessarily a mandatory change.

The problem with the word affiliate, is not necessarily that it has baggage. The problem is that it’s just used in so many ways.  It’s one of those words that just kind of spreads itself around.  You have affiliates in some companies that are subsidiaries, you’ve got affiliates in terms of broadcasting networks, there are all these different things that whoever chose the word “affiliate” to represent our industry way back when wasn’t really considering the confusion they would create.

As far as baggage goes another word could possibly just acquire the same baggage if you don’t address the issues that created the problem.  I not against a change in the lexicon but I would caution to think that this would solve the crux of the problem.

Last year ShareASale made an announcement that I know you specifically took a lot of flak for. How did the toolbar issue play out for ShareASale in 2009?

As always we were just looking to have a conversation and talk about an issue that is going to come up a lot over the next coming year or two.  It’s a very debatable point that has so many different sides to it and unfortunately in the past I personally have witnessed knee-jerk reaction to the topic.  The word toolbar to some is like the word affiliate to others, it triggers a knee-jerk reaction. I don’t really like to take action based on a knee-jerk reactions. I like to think about what we’re doing.

So we tried to take a look at the issues of toolbars.  I doubt that you can find too many browsers out there today without some kind of toolbar involved.  They are getting tied in much more easily, they are coming pre-installed, and they’re not harmful for the most part. Usually if there is a toolbar on a machine it’s there for a reason, the consumer knows it’s there or they downloaded it.  It is a different issue than it was five or six years ago with problems like forced downloads or stuff that was all really, really bad.   So we wanted to bring up the use of toolbars as discussion as it applies today.

We had a lot of great discussion about it actually.  It may not be 100% evident in some of the public threads.  I think it’s very hard to have a discussion on a message board it easy to create misunderstandings.  It was important because you’re going to have some very large players coming in that will probably involve themselves with toolbars.  We’re not really changing any type of policy.  I don’t know if it was one of our goals or not but we didn’t really end up changing anything.  We just wanted to get some real rules written down around toolbars.

The changes will be instituted in a terms-of-service change pretty shortly but it was combined with a bunch of other things we were doing basically in terms of service update to include some issues that involve terms like PPC bidding restrictions.

ShareASale is one, frankly the only, network I can think of that spends as much time in public discourse with your affiliate and merchant partners.  Why is that important?

I love public discussions.  I’m not afraid to express my opinion, I’m not afraid to get into a public discussion because I welcome that type of input.  We get some of our best ideas that way.  I’m not really afraid of looking bad.  If we’re doing something wrong and someone calls us out for doing something wrong and then we need to fix it.  It’s not that big of a deal, none of us are perfect in what we do and you know if somebody’s out there complaining they probably have a pretty legitimate reason in their complaint. I’m of the philosophy that it’s okay to go out there and admit you’re wrong and fix it rather than pretend nothing happened.

I would venture to say that you guys were social in your engagement before social media was in vogue…

Sure, that is what social media is doing.  It’s drawing people out because you realize that a customer of yours can be the smallest customer you have on your entire sheet, but they go on Twitter and they start saying things about you that are bad and soon it affects other relationships.  If you’re not there to engage you’re missing out on a huge opportunity to turn a frustrated customer into a happy customer and do it in front of everybody else.

If the news team came to your office one day and was broadcasting live to four million people and they brought to you a unhappy customer, my  bet is that you would treat them pretty well.  They would probably leave happy.  Social media replays that interaction on a daily basis.

Before social media was in vogue there were a lot of active message boards like ABestWeb.  ABW had the largest following and the largest affiliate audience, it still does, for us we viewed being part of that community as an opportunity for us to show what we could do well in a public forum.  That openness is my philosophy, we’ll see how that turns out for us. (laughs)

What are ShareASale’s goals in 2010?

We have some big goals we’re looking to make a relatively large announcement here at the upcoming Affiliate Summit, which is going to change the way our network operates, how people interact on it.  We are looking to increase the involvement of affiliates that are part of the network, we’re trying to help merchants build those programs from an inside the network perspective.  So that is a big goal for us to try and complete that this year.

We will also work on the interface which probably the biggest complaint that we get.  It’s one of those things that until you build an interface you don’t really understand the types of problems that come up because when you use something 24 hours a day it seems to make perfect sense to you.  But we need to work on that a bit so that is a big goal of ours for 2010.

I also think pay-per-call will see a lot of adoption this year.  Pay-per-call is a huge opportunity; it allows us to engage on a local level and provides the opportunity to draw in affiliates that don’t really work in affiliate marketing space at all so it’s going to be big.  It’s going to be big for a lot of people.

I want to thank Brian Littleton for taking time out during his busy schedule to take part in our 2010 Affiliate Industry Preview Series. Stay tuned for our next conversation with Larry Adams, Product Manager at Google.


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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Jonathan Levine, Co-President of LinkShare.

How do you feel about the affiliate industry’s current health overall?

I think 2009 was the first year where our industry was the only online marketing channel that was that showed growth year-over-year.  Everybody else is basically flat or down.  If you looked at the sales figures you’ll know that traditional retail sales were terrible this past year.  Online retail sales overall were sort of marginally okay in terms of year-over-year numbers.

What we saw in the performance marketing space was completely different.  We are way, way, way up above the stated ComScore numbers for the year in terms of retail sales.  I reckon that’s true across the networks.  Because as an advertiser, if I have lots of money to spend I’ll spend it everywhere; but if I only had a very limited amount of money to spend, I’m going to spend it where I know I’m going to get a return on it. And that’s what affiliate marketing is.

I think the industry is healthy. I think the reason the industry is healthy is because this kind of marketing works.  In a world where you’re scrutinizing every dollar that you spend on marketing, if you’re measuring the results, you’re in much better position here than any other marketing industry.  That’s the feedback we’ve been getting over and over again from our advertisers that the affiliate channel is the bright spot in the marketing mix.  And the fact that we have been able to facilitate a large year-over-year growth in this economy is indicative to the fact that we’re healthy.

How has the affiliate industry evolved?

Benjamin Franklin always talked about how easy it was to build a reputation and how hard it was to great rid of it.  I think that we as an industry built a reputation around being the “coupon guys”, the “deal guys” or the “cash back guys”.  I think that reputation ignores the innovative stuff that affiliates are doing. Like you’re doing with Popshops for example, a lot of the innovation is content based and not simply deal based. I think superficially everybody still thinks of affiliate marketing as coupons and deals. Here at LinkShare, and I think our competitors are as well, we are trying to facilitate expanding the scope of the channel. The goal is to make affiliate marketing into the engine that can power the economics behind innovative publishers with innovative distribution models that cross a wide spectrum of ways to reach the consumer.

Is the industry leaving coupons behind?

I don’t think we’re leaving coupons behind and I don’t think we’d want to leave coupons behind.  The coupon vertical is certainly still the core of affiliate marketing.  Coupon as a vertical had a huge amount of natural growth this year as you’d expect in a recession.  I think the coupon sites were looking at 30% per year-over-year natural growth.  I love our coupon publishers they are really important for us as a network and for our advertisers.

What I do think is that everything that can be measured eventually will be measured.  Because of that, more and more kinds of types of marketing are becoming amenable to CPA.  If you think about the wedge of the online marketing pie it used to be that a huge amount was CPM and the other amount was CPC and the smallest wedge was CPA.  I think over time the CPA wedge will grow and overtake both CPC and CPM. I think 2009 was the year we started seeing exactly why.

One thing that obviously had a big impact in 2009 and the later part of 2008 was the so-called Amazon Tax.  Being based in New York, LinkShare has been in the epicenter of it. How did that tax impacting things in 2009?

We had a number of online only merchants pull out of all the states where they worried that they were going to have taxes from affiliates.  So it really hurt New York affiliates, I’m not the first person to tell you that; and it’s going to hurt the North Carolina affiliates.  I think in California the affiliates were able to get their act together enough to stop the bill which we were really happy about.

As a citizen I totally get that folks have to pay for roads and schools and all other stuff sales tax goes to support.  I also get the fact that all the states are hurting for revenue.  It is however really arbitrary to put that type of tax burden on the backs of the affiliates in just a couple of states. As I hear other people talk about it I really feel that whole online sales tax issue is going to have to move to some sort of national solution in the relatively near future.

One thing for LinkShare is that we do have a disproportionately large number of brick and mortar guys in our network.  So we have a lot of department stores with online presences, so that makes the problem a little bit smaller for us.  Many of our advertisers already have nexus in New York even without affiliates.  We value our online-only advertisers who are in no or low tax jurisdictions who don’t have nexus in New York.  At LinkShare we have worked very hard and will continue to work to help in the lobbying effort against these kinds of laws on behalf of our advertisers and affiliates.

How do you see do you see the Amazon Tax issue playing out in 2010?

We’ll continue to work with other networks and the Performance Marketing Association, as well as on our own, to lobby against these bills wherever they crop up.  We will do whatever we can to help our advertisers and our publishers in those states, keep those states from hatching those bills and we’re going to have to do what our advertisers need us to do to help them keep doing business if those laws are passed. And that is really all we can do.

It seems that one of LinkShare’s inherent advantages in mobile due to your parent company Rakuten.  If I had to place my bets on any particular network in the affiliate industry poised to take advantage of that it’s you.  Is 2010 the year for mobile?

If I could get the crystal ball to work (laughs)… I’m a big proponent of mobile; this is probably because I spent a lot of time in Japan. I’ve bought big ticket items on mobile devices in Japan before, so I know it’s possible to sell big-ticket items.  Rakuten is doing 15% of its overall sales now through mobile.  We have seen that the lifetime value of a customer who uses both mobile and PC is nearly an order of magnitude greater than the lifetime value of a customer who uses just one.

Where I think we’re really poised, here in the US, to leap-frog Japan is in coding. In Japan you still really have to code your websites using proprietary HTML variants.  Of the three big mobile phone companies in Japan, each have they’re own flavor of HTML.  And you wind up designing four websites for every site.

With Safari on the iPhone working basically like Safari on a Mac or a PC with the internet browser basically being a browser; I think what you’re going to see is it’s going to be a much simpler task for a merchant to put up a website that works in mobile and that is going to make it that much easier for advertisers to get on mobile.

Now the thing that nobody’s figured out yet, in the US, is the common wallet or payment system. Something we have figured with Rakuten in Japan.  Because as a consumer if I have to enter in all my personally identifiable information using that on-screen keyboard on my iPhone over and over again, I’d be like “I’m going to kill myself.” (laughs).

I think the company that figures out how to broker the common wallet hurdle is going to do very well on mobile.  It could be as simple as making auto fill work right in Safari for mobile and internet browser. That may be the breakthrough.

What are LinkShare’s goals for 2010?

We talked a lot at LinkShare Symposium last summer about how we really wanted our network to be easy, fast, and open.  When you look at what we did in 2009: with exposing Merchandiser and other functionality through API’s; with improving the publisher interface significantly; with improving the timeliness of the data provided to advertisers; with facilitating better reporting;  I think all these things make us much easier to work with then we have been historically.  Going into 2010 we really want to build on the foundation that we started in 2009.  We’ll continue making our interface easier to use and give our advertiser user interface the same facelift the publishers’ got.

We’ve been working a lot on our deep linking capabilities and we’ll be unveiling some interesting new functionality built around that this year.  Due to our success in the UK in 2009 we have very high goals in Europe for 2010. I think in some ways the UK affiliate networks have been more historically innovative than the US networks.  We want to be as innovative in all of our regions and take some of that learning back into the US.

As I said earlier I feel this will be the year where the paradigm of what we think of as affiliate marketing will change.  Currently as a publisher you setup up in your vertical, go to the network and you pull down a link and you pray that it works.  Repeat.  Pull, pray, and repeat.  That is just not scalable for anybody.

At LinkShare we’re doing a lot of work around whether we can make it more practical for people who want to run performance based ads but are not in the industry to have easier access.  We are working to broaden our tool sets to make it easier and easier for content aggregators and providers as well as social media providers to participate in affiliate marketing.

What I’m saying is if you are a coupon site it’s relatively easier for you maintain the content, creative, and merchandising on the site through the affiliate model. The barrier is much greater, if your business model is finding interesting things to write about for your blog because your advertising is incidental to your main focus.  It has to be an incidental cost to you in terms of time and resources.  We have been and will continue to do a better job providing tools for everyone to be able to participate in the CPA world.  As we do that you will see that paradigm shift.

Well, let’s piggyback on that. What is the key to shifting the paradigm and rebranding the industry’s image?

Every year we talk about rebranding the industry from affiliate marketing to performance marketing.  I really want 2010 to be the year people are thinking about us as performance marketing rather than simply affiliate marketing.  There’s nothing wrong with affiliate marketing as a model it’s just that the term “affiliate marketing”  has certain associations with it that really limit our growth as a industry.  Those associations are just associations.  They are not reality.  If we can rebrand affiliate to mean innovative publisher models that facilitate performance marketing that would be perfect.  We can then keep calling it affiliate marketing.  Otherwise I’m going to call it performance marketing because that is what it is.  You know, you pay for performance and you get performance.

I want to thank Jonathan Levine  for taking time out during his busy schedule to take part in our 2010 Affiliate Industry Preview Series. Stay tuned for our next conversation with Brian Littleton, Owner of ShareASale.


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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Kerri Pollard, General Manager of Commission Junction.

How do you feel about the affiliate industry’s current health overall?

With the recession the new key phrase in ’09 was “flat is the new up”.  Obviously it was a difficult time for anybody whose business was tied to consumer spending. Being a performance based online marketing business, we absolutely were impacted.

But with that said I’ve been very pleased in terms of how the year has been rounded out. We’ve been very satisfied with the holiday shopping numbers that were much better than 2008, and not just for Cyber Monday and Black Friday but actually the holiday shopping season  overall. What we saw in 2008 was that Cyber Monday and Black Friday was pretty great but the rest of the holiday season was pretty lackluster. So it was wonderful to see both those key days, as well as the entire holiday shopping season, perform extremely well.

Out of all the different online marketing channels, there is no place I’d rather be than the affiliate marketing.  Having been in the affiliate industry myself for over 10 years, I have experienced firsthand the adaptability, flexibility and strength of performance based advertising which is the core of affiliate marketing.  I think the health of the channel is always good as long as the ROI and the results are there for our clients; which they continue to be.

It’s really exciting to see some of the other online marketing channels, like display and email actually come our way in terms of working deals on a CPA and performance basis and kind of moving away to a certain extent from some of the traditional impression based and click-based buying they are used to. I think we’re in a great position going into 2010.

How has the affiliate industry evolved?

The affiliate industry has evolved is in sync with how the consumer has evolved in terms of where they transact online. When I started back in 1999 affiliate marketing was about these small content sites that were very niche-focused. Today we have somewhat come full circle as niche sites are key again.  Search wasn’t even in the equation until early 2000-2001 when we started to see that promotional vertical really start to expand.  The coupon vertical has always been a strong point and has done extremely well in 2009 as more consumers not only shopped online but also brought certain expectations in terms of looking for a deal before making any purchase.  According to the Center for Media Research 62% of all online adults that shop online now seek out a deal or a coupon prior to making a final purchase; so our coupon publishers have thrived in the tough economic climate.

Here at Commission Junction we see our responsibility as making sure we enable our advertisers and publishers with the tools that they need reach the consumer as they evolve.  Maybe through search, maybe around coupons or around a niche-site how they reach the consumer is going to evolve continually.

Going into 2010 we expect opportunity in terms of social media and mobile, which I know for the last three years has been touted as the year of mobile but I really do think based on recent activity and acquisitions with the iPhone and other smart phones we’ll gain a heck of a lot more traction than in years past.

You talked a bit about mobile. Do you see video picking up as an acquisition channel in 2010?

I think people are still trying to figure video out.  I think that social media is still somewhat having a similar challenge but they’re going to figure it out a hell of a lot quicker than video. The challenge is that the advertising aspect of both those vehicles are so disruptive to the consumer and such a distraction today in terms of the overall experience,  verses being better integrated into it.

So, right now as a consumer you go to a social media platform, whether it is Facebook or MySpace or any of the others, and you have an objective. Maybe it is to catch up with friends or family, maybe look at photos and all of the sudden you have this ad pop up, which is completely not in your frame of reference. Same thing happens with video, you go there and watch a movie or video clip and all of the sudden you have this ad disrupt the video. It’s like forcing you to change your mindset and change your behavior at that exact moment when you went there for completely different objective.

Either the consumer has to evolve and start going to these vehicles for different objectives beyond just catching up with friends or watching a video; or the platforms themselves have to adapt and better integrate the advertising model in a way that is not so disruptive and that’s more so in line with the consumers interest.  Right now, with video especially that’s still what the platforms are struggling with.

What do you think the biggest lessons the affiliate industry learned in the last decade?

The entrepreneurial spirit for our industry has really been on display over the years in terms of how affiliates: adapted to the consumer, reached out to the consumer, and have constantly reinvented themselves.  I know some contacts that I’ve had over the last 10 or 11 years started as one type of publisher and now they’re a completely evolved into a different kind of publisher or they’ve widely diversified themselves.

On the other hand I think the entrepreneurial spirit is has also occasionally resulted in instances of “hey, if it seems too good to be true and it probably is”. I have seen promotional tactics over the years that were very shortsighted and are no longer around because the overall quality of the transaction just wasn’t there in terms of the long term value or life time value for the advertisers.

What do you think the biggest changes will be for the affiliate industry in 2010?

2010 is going to be really interesting.  I think 2009 was just about holding on, to be honest.  I think that was true for all of us in the industry and our competitors in other online marketing channels.  For those of us that have hung on I’m looking forward to 2010 in terms of taking this business to the next level

I think what we’ve understand well here at Commission Junction is that services and relationships are a critical part of the overall success of our business. At the same time I think there’s a lot of opportunity for us to make it easier for new advertisers and new publishers to work within the affiliate model.  We’re going to focus on technology more then we have in the past in order to create more automation, develop new tools and create more optimization within the network.

Currently none of the networks have made it simple enough for new publishers or advertisers to enter the space. There are a lot of hurdles and there’s a lot of heavy lifting involved. Our goal is to try and make it easier for anybody to become a publisher and definitely open new channels for advertiser as well. Especially in terms of getting helping advertisers get into different verticals that we haven’t necessarily worked with in the past like taking things offline which we’ve already somewhat done with our pay-per-call initiative.

I think you’re going to see a lot more diversification in the industry. If I look at our core business which is obliviously centers around retail, travel, and financial I think we’re going to be diversify on both sides of the fence.  Of course we will remain true to our core by supporting our core businesses because that is our bread and butter.  But at the same time we will attempt to diversify our distribution on the publisher’s side and the type of publisher that we work with, making it easier for them to work with us which will naturally extend to the advertiser’s side as well.

What prompted the launch of the pay-per-call?

That’s a good question. In terms of how that conversation all began, we work with a partner based out of Santa Barbara called RingRevenue. They were actually started by a couple of former employees from CallWave which has been a client of Commission Junction for a long time.  So being that Santa Barbara is a small town, the conversation started easily through our connections.  We knew how CallWave would work with our platform already so it started here as a local idea and then has expanded now nationally with our advertisers and with the other networks as well.

How are you seeing adoption among advertisers?

There is a lot of excitement around pay-per-call.  It’s different though since you’re now trying to integrate performance based advertising into an industry that’s new to the model.  So I think there’s been some education, but honestly I feel that we’re finally beyond the education point and we’re getting a lot more traction and adoption with pay-per-call.  And we’re actually going to be investing more into developing pay-per-call further on both the resource and technology front.

I know this next question played a kind of personal role for you Kerri. Last year was a big year in the fight against the so-called Amazon Tax in California, and all the craziness that happened there. Like the subsequent veto by Governor Arnold Schwarzenegger and his crazy speech to Overstock of all things.  How did all that impact you personally and how did that impact CJ directly?

Yeah, I think still the bigger question was what would have happened if it had passed?   I think there was a ton of speculation in terms of what would have happened.  At the end of the day it comes down to how many advertisers, like Overstock, would have terminated their California based publishers, and again, that’s assuming that that advertiser is not already collecting sales tax.  I think that the majority, believe it or not, do already collect sales tax in California because they have some sort of other presence based here in the state. Ultimately understanding what that the number of actual advertisers who don’t already collect sales tax is and understanding what their ultimate decision would be is key to gauging the impact.

In the role of the advertiser maybe I don’t currently collect sales tax in California am I going to terminate those relationships with affiliates. Or maybe am I going to go ahead and collect it the sales tax. These are decisions based on business reasons that are hard to determine before an event. So I don’t know if we ever will really know what the ultimate impact was of the veto because we don’t know what would have happened if it had passed.

Well, it definitely seemed like a big game of chicken

Yeah, it did (Laughs). And it’s not over.

Everybody’s been kind of out of commission here for the last couple months so we’re definitely ready and prepared now in January.  Currently we are hearing that California Assembly Member Nancy Skinner has a hearing date set for this week regarding AB-178. The question is – “will she move forward or not”.

But you know because Arnold called so much attention and visibility to this last year, I can’t see him waffling. Then again, he’s also going to be up for re-election next November, so yeah, anything can happen.

Eidtor’s Note: At this point Ashley DeVan the Director of Marketing for Commission Junction, who was also on the call contributes: I think there’s been a lot of education.  I think we’re in a different place than we were in New York. Nobody knew what to do, then and now we’re learned some lessons.

Do you feel that one of the primary objectives is educating legislators on about the affiliate channel and online marketing as a whole?

Ashley: There was a lot of effort.  There were multiple trips that the Performance Marketing Association has made last year and as did members of the Commission Junction team to Sacramento to meet with different legislators. I think in California they finally get it that our industry is kind of being the fall guys as targets of the Amazon Tax.

Kerri: I think the biggest question we always come back to is, “Well if we don’t do this we still need the money, then what”?

I love Cashbaq President and Co-Founder David Lewis’s response to that, “Hey, we’re not legislators you are, you guys are. Figure it this out.  It’s why we elected you into the office.”

Since New York passed the initial law how have you seen that play out in CJ as far as New York affiliates and those that want to advertise in New York?

Kerri: We definitely did some analysis when it first went down, and as Ashley mentioned I think all of us were taken by surprise. And reacted with, and made some, knee-jerk decisions as it relates to New York and working with New York publishers.  When we looked at the publisher revenue of New York-based publishers that were impacted it was definitely in the area of double digits.

I hope that if another state does go down that path, as we’ve had several smaller states do, where not as many publishers are based, that decisions that are made are no longer knee-jerk reactions because there’s been a lot more education.

What are Commission Junction’s goals in 2010?

Kerri: The key words for us going into 2010 are distribution and diversification. Being able to find or grow the opportunities for our advertisers and publishers, whether it be offline with advertising agencies or working with different kinds of publishers that we haven’t worked with in the past online. Also, increasing that distribution through different types of channels and especially more so on the technology side we’re going to be able to do that in terms of optimization and automation.

We’ll continue, as we always have, by listening to our clients. In 2009 we implemented the Net Promoter Score which we call “the Loop” here, internally and externally with our clients.  “The Loop” is a feedback mechanism that asks the question: On a scale of 1 to 10 how likely would you be to recommend this to a colleague or a friend?  But it’s not just about the one simple question.  It’s about how did they respond and then for us to be able to follow up on that feedback.

I, myself, make personal phone calls to clients as part of the Loop.  Somebody ranks us a two or three, or even if they ranked us a nine or ten, we call to let them know we want to learn more about what they need.  Do you like that we’re doing?  What do you not like that we’re doing?  It really helps out on the services side and it’s really an important initiative for the entire leadership team at CJ and working with our clients.

Ashley: It’s not so much the number but it’s the explanation of why they gave the number where we’ve gotten so much insight and I will say that I have seen other organizations that have used NPS but I’ve never seen a organization who follows up on each and every response like CJ’s does.  So I think that’s where we’ve done a really great job getting the conversation going more and more.

Kerri: Investments like the Net Promoter Score shows our commitment to services and to gaining feedback from our clients in areas we need to make improvements.  We will continue to invest in service; it is definitely one of our key strengths and one of our key differentiators as well. We feel that being successful will require a strong balance of technology with services and relationships.  We will continue to invest in both in 2010 and beyond.

I want to thank Shawn Collins for taking time out during his busy schedule to take part in our 2010 Affiliate Industry Preview Series. Stay tuned for our next conversation with Jonathan Levine, Co-President of LinkShare.


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As part of the ReveNews 2010 Affiliate Industry Preview Series, I interviewed industry leaders to get a sense of their plans and goals for 2010. Today’s interview is with Shawn Collins, Co-Founder of Affiliate Summit.

How do you feel about the affiliate industry’s current health overall?

It’s a little bit tricky to get a correct gauge on it because we normally don’t see the real numbers from the networks.  But as far as I can see from my own barometer, I think it’s doing very well. I guess my indication is really seeing what happens at Affiliate Summit, in terms of participation, seeing how many people are coming out. The fact is that the show is continually growing. To me that’s a clear sign that the industry is healthy.

In the past there used to be a sort of understanding that the West was the bigger show and that the East was sort of a smaller one. That’s changed. This past summer during the East show we had a big jump from the show in Boston in 2008. A little bit more than 2,300 people were at the Boston show and we got over 3,000 for New York this past summer.  We had some big growth despite all this economic downturn.  Last January, we had about 3,200 in Las Vegas so the New York show almost equaled that so we expect about 4,000 this month which will by far be our biggest Affiliate Summit yet.

How has the affiliate industry evolved?

If you look back maybe as far back as 10 years it used to be that there were lots of one dimensional content sites with a bunch of 468 x 60 banners and some text links. These days people are using every possible method of marketing in affiliate marketing.  Whether it be pay-per-call, a video podcast, micro blogs, social network links or games, just any kind of method affiliates are out there using it to reach the consumer.

Do you think that is indicative of the affiliate industry that there is a lot of early adoption to technology?

Yeah, I do think so.  I think that there are a lot of companies that are slow to move on things; which perhaps explains why video hasn’t come faster with the affiliate marketing.  I think that some affiliates have experimented with it and done some interesting things but a lot of the companies haven’t really picked up on video fast enough.

What about network adoption?  It seems like only just recently, as recently as 2008 that video was the goal for 2009.  I still don’t see a lot of video widgets out there at least with an easy format provided to the affiliates by the networks.

I think part of the issue is that the whole thing is ahead of the consumer.  I’ve seen some widgets out there have some sort of neat functionality like clickable video but I just think the average person doesn’t know that functionality even exists. So until they are aware of the functionality, by some other means like if all of the sudden interaction with video ads become common place with Facebook and YouTube maybe then you will see more adoption in the affiliate space. But I think now people just aren’t trained to even understand that experience, so we still have yet to figure out a way to monetize video.

Has the way advertisers perceive the affiliate industry changed over the years?

It seems like pretty much every big brand that has become involved with affiliate marketing, and several for quite a few years.  But I guess there are hills and valleys for that perception.  I think sometime around 2003 when the CAN-SPAM Act was passed, there was a negative stigma attached to affiliate marketing just because there was a small minority of people that were sending out spam that somehow reflected on the entire industry itself.  I have to wonder if now advertisers will be wary of affiliates that have blogs because  the FTC has new regulations around that.  I think legislation probably has a good deal tie-in to perceptions and it often reflects on what affiliates are doing.

What do you think the biggest lessons were from the affiliate industry learned in the last decade?

The most important thing is if someone wants to build a business out of affiliate marketing as an affiliate that it’s just vital to do something you really care about and you have some kind of vested interest in.  A lot of people try to be sort of mercenaries and go with whatever the trendy issue is or whatever the most lucrative offer is but it’s tough to really stick with. I think the people that succeed in the long term are those that really focus on the areas they care about.

I think it’s the ideal approach is for new affiliate marketers to focus on whatever niche they are passionate about in whatever vertical that maybe. It could be about a breed of dog or sports team or whatever.  It may not have the highest ROI compared to some hot offer but you’re more likely to keep building it two, three or five years later then if it’s something you don’t really care about.

What do you think the biggest changes will be for the affiliate industry in 2010?

One thing I’d love to see is more focus on ethics. I don’t like seeing people in different forums outright bragging about how they are trying to cheat different advertisers or consumers. That kind of behavior is nothing new but I feel somehow people are just more flagrant about these days. That certainly isn’t going to help the reputation of the industry when you have a certain segment of people that think it’s somehow cool thing to use black hat tactics. I would like to see the networks band together and having some sort of uniform blacklist or something for those who are outright disregarding the rules. It really bothers me to see people take pride in cheating.

Recently I’ve had some firsthand experience related to that because one of the speakers who was slated to appear this year had written an article that essentially came off like he was bragging about the ways he had cheated in the past. It was all very sketchy and so ultimately he ended up stepping down from the panel.  It did sort of lead to a tricky discussion because some people were saying we should be doing some kind of due diligence for all the speakers. When you have over 70 speakers it is not practical to be able to research them all thoroughly as if you’re looking at them for an interview for a job position.  Still Affiliate Summit certainly doesn’t want to give a forum to people who are there to brag about how they cheat the system.

In terms of that type of industry clean up, who do you feel the onus is on to lead that clean up?  Do you feel that that is a network issue?  Do you feel that is an advertiser issue?  Or do you feel that that needs to be on the affiliate side?

It’s tough to put it on the affiliate side because ethical affiliates don’t really have and enforcement ability to chase off the bad ones. In the days when I was a merchant I was always frustrated there wasn’t more policing by the networks. I felt it should come down to them if they are going to be this trusted third party in the industry. From the merchant perspective there really should be some sort of real filter of affiliates before I even can consider them for my affiliate program.  It really bothered me that I’d have to go through and catch them sometimes for committing actual fraud or doing different tricky things like bidding on a trademark when it was specifically forbidden in the terms and conditions before the network would do anything.

I always found that to be a little annoying, paying a network that wasn’t doing more in that respect. I want to see more vetting by them.  It would be helpful for the networks, although maybe not practical, to maintain some kind of list of affiliates that have infractions of different stripes across networks, a grading system if you will. If affiliates were somehow graded when they’re applying for an affiliate program it would be much easier for the affiliate manager to consider them.

What impacts did you see recession wise on the affiliate industry?

As far as I can see there wasn’t a considerable impact in our industry.  Like I was mentioning before, the indicator for me is the Affiliate Summit attendance. When things were looking really bad a year ago in the fall I was very concerned with how that might impact us but we ended up continuing to grow.  We had an increasing number of advertisers and exhibitors for Affiliate Summit so maybe by virtue of the fact that the whole industry is based on performance it just wasn’t as touched as some other spaces of online advertising.

I think a lot of people in the industry were worried just because they were assaulted  by the media for for the last eighteen months on how dire the situation was. But I think while people were justifiably concerned and maybe a little bit freaked out, it thankfully didn’t translate into a lack of spending in the industry.

One thing that obviously had a big impact in 2009 and the later part of 2008 was the so-called Amazon Tax or anti-affiliate taxes.  I remember a very memorable  session last Affiliate Summit East in 2008 in Boston with Melanie Seery during the Performance Marketing Alliance’s first coming meet that turned very heated because everyone was so passionate about defending the affiliate industry.  Now we’ve had kind of a year of fighting the proposed legislation in various states: some successful, some not.  How do you feel that the Amazon Tax will play out in 2010?

It’s hard to say.  To me I feel an annoyance with the industry because  it’s so significant an issue it is frustrating to see only a small group of people are really working on it, even bothering to talk about it and try to fight it.  I’m not sure how to make it more “sexy” or “relevant” to the rest of the industry. If we maintain this level of apathy more and more states are just going to roll over and do what New York did. Then we’ll just be stuck with it and you’ll have a lot of people in the industry asking what happened a year from now. It’s just so urgent for people to get with it and really pay attention in their states and be pro-active.

Why is it important in your view?

I think it’s important just because we can essentially see a lot of affiliates terminated from affiliate programs in different states.  If it were to pass in New Jersey for me, for example, I’ve been an Amazon affiliate for 12 years now and to me it would really have an impact on my income if I was to get booted out of their program. State governments seem to think it’s this great way to grab more money and they are not really looking at the big picture. The fact that all of a  sudden they are going to see all these small business hurt. More people will have to go to the state for unemployment, and the states will collect less tax revenue from those business. I think a lot of these state government officials need to be educated on the implications of such a tax.

We will keep providing educational sessions and avail ourselves to anybody if they want to propose a panel or a session to get the word out. We also have our magazine FeedFront that comes out four times a year where we are able to get the word out to tens of thousands of people so in that respect we’re able to disseminate the information.  We did an event this past summer with that Buy.at in Baltimore where we had a bunch of people get together to speak about the tax issues.  But I’m not sure with the apathy I see in the industry that events alone are enough. We’ll, however, do whatever we can with the strength we have to get the word out there about it.

What are Affiliate Summit’s goals for 2010?

As always we’re going to focus on delivering value and giving people some beneficial tools so they can build their business.  For instance, we are introducing a couple new things this year including the Affiliate Showcase. It is similar to we’ve done in the with the Meet Market were we have tables for different vendors, networks, and merchants but in this case we are going to have a room with 15 tables and they are going to be staffed by well-known affiliates so merchants and networks can come in and have a chance to meet with these select affiliates for a couple minutes. It’s a chance to hit all these really big players in one quick spot. We are also doing a thing where we are providing a session based around different verticals, for example apparel or sports, we will have two dozen of the biggest verticals identified so merchants and affiliates can get together within their respective verticals and try work out some deals. Both of those sessions were born out of feedback we got from past conferences.  Ultimately we are always trying to improve the experience and make it a more worthwhile for attendees.

We are also expanding our brand into print publishing.  We are planning on giving away a copy of a new book we’re putting out as a publishing house basically and as long as everything works out well and it’s published on time we’re going to be giving it away to every attendee at the conference. This book is going to be the first one in our imprint which is called Velocity NYC.  It’ll be a compilation of the first seven or so issues of Feed Front Magazine where we’ll have a 100 or so different articles in there combined and set up in different topical sections so people can have them as sort of this reference book to look at in the future.

More and more I’ve seen Affiliate Summit focus on supporting various charities and non-profits, what drives that?

We started up a few years ago.  Missy Ward and I expressed how we’d love to somehow give back and figured that since we had the attention of thousands of people in the industry we could try and harness that power to do some positive things. So we just started doing it on a small level at first. Just trying to get people to contribute and raise funds for various charities. This year we’re going to be focusing on the National Breast Cancer Foundation, which we’ve done a couple times, but we worked with a lot of other charities like Big Brother, Big Sister for example.  This year we’re doing a charity poker tournament in Las Vegas among other things and our goal is to raise 20 to 30 thousand dollars for the National Breast Cancer Foundation.

Last year several new directly competing conferences sort of sprouted up and I know there have been ones in the past.  How do you feel they will impact Affiliate Summit?

There are so many different conferences out there and they to a degree serve different segments.  For us, even with competition, we just keep growing. When we started there was already CJU, LinkShare and ShareASale all had their events going and were well attended. They all seem to be going strong today, so I think there’s a lot of space for them.  Because our industry seems to be ever-growing I think there’s plenty of space for all of these other events.  It just depends on what people are looking for.

How do you differentiate yourself?

Well part of it is that we have the biggest crowds of any affiliate marketing conference which gives people the biggest opportunity to find others they can do business with.  We have a perspective, well, actually I’m not sure how much Missy shares this, but I felt like some conference bored me to tears. I’ve never been a very good student in that respect. So one of my guiding principles for Affiliate Summit was to create a conference for people who can’t stand conferences. To make it more interactive, more interesting, and more fun instead of just the plain old thing as if you’re in a dry college lecture the whole time.

I want to thank Shawn Collins for taking time out during his busy schedule to take part in our 2010 Affiliate Industry Preview Series. Stay tuned for our next conversation with Kerri Pollard, General Manager of Commission Junction.


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2010 Affiliate Industry Preview Series: Interview with Shawn Collins of Affiliate Summit

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North Carolina Senate Passes Anti-Affiliate Tax Law, Merchants like Amazon Abandon NC Affiliates

It’s no secret that here at Revenews we feel the so called “Amazon Tax” laws enacted by New York are a poor idea. This week North Carolina followed in New York’s steps passing Senate Bill 202 (pdf) which is expected to be ratified quickly.

Calling the law “unconstitutional” Amazon sent a letter (pdf) to all North Carolina affiliates in its Amazon Associates program saying it would terminate their participation in the program once the law is enacted. Since the bill has yet to be signed into law the move is a preemptive one Amazon’s part. While no merchant should dump their affiliates in such a cavalier way, hopefully the news around Amazon’s move can be used as last ditch leverage in petition against the legislation.

To date anti-affiliate legislation has been either delayed or dismissed in California, Maryland, Minnesota, and Tennessee. Affiliate Voice has a current list of the status of pending affiliate tax legislation in various states here.

Want to know what you can do? Here are some opportunities to become involved:

  • Matt Enders, OPM MGEcom, is opening their offices in North Carolina for discussions on Monday, June 22 at 2:00 pm and is then coordinating an effort at the state capitol on Tuesday, June 23 with the following schedule:
    8:00 am: meeting time at the North Carolina General Assembly
    8:30 am: House Finance Committee standing weekly meeting
    1:00 pm: Senate Finance Committee standing weekly meeting
  • Affiliate Voice is holding an Internet Tax Issue Education Call this Wednesday, June 21st. The call starts at 12:30pm and is free. To join in the discussion click here to register.
  • Affiliate Summit and Buy.at are hosting a Tax Talk & Crab Feast on Thursday, July 9 in Baltimore. The event focusing on tax discussion kicks off at 4pm. Click here for information.
  • Both the Performance Marketing Association and Affiliate Voice are two industry organizations who are helping to coordinate efforts to combat such anti-affiliate laws.

WickedFire Flap Causes Facebook to Face Click Fraud Problem

The WickedFire forums tend to be a bit of a Wild West, which makes it ironic the forum was helped bring to light a click fraud issue with Facebook’s PPC ads. According to TechCrunch rather than the normal bot issues that occur in search creating false clicks the issue centered around Facebook’s own system “charging for clicks that didn’t exist at all”. A member of Facebook’s communications team eventually responded to the hubbub saying that Facebook “took click quality seriously” and was “addressing the issue”.

MySpace Cuts 30% of its Staff

MySpace announced drastic cutbacks in its staff this week, eliminating at least 30% of its workforce. The move came as cost cutting measure as the company attempts to remake itself in the face of declining advertising revenue and user base.

Yahoo Rolls Out My Display Ads

In an attempt to gain a share of the hyper localized ad market, Yahoo has rolled out My Display Ads self service ad system. The local ad market is an estimated 13.6 billion according to AdAge which provides Yahoo plenty of incentive to leverage its relationship with AdReady.

Ted Murphy, Kerri Pollard get Wrapped up in Michael Arrington’s Drama

TechCrunch’s Michael Arrington likes to mix things up. This week he took a shot at IZEA continuing an old feud from the PayPerPost days. Basically anti-spam advocate Andy Sernovitz  pointed out to Arrington that IZEA was grabbing affiliate links through Commission Junction to promote advertisers it didn’t have a direct relationship with through its IZEA Partner Network. Arrington’s main point of contention was that IZEA was leveraging these affiliate relationships to endanger advertisers with the FTC by spamming links across Twitter.

The story was perfect linkbait garnering lots of attention including comments by Commission Junction General Manager Kerri Pollard and a tête-à-tête between Arrington and IZEA CEO Ted Murphy.

What Michael Arrington fails to recognize is that advertisers participating in any affiliate network have the right to choose to either manually or automatically approve their affiliate partners. Either way by letting IZEA into their program the advertiser is essentially agreeing to IZEA’s methods of promotion. Arrington’s concern about lack of disclosure with sponsored posts is valid and should be taken into consideration by both Ted Murphy and CJ (which already stated it would implement greater disclosure).

Unfortunately Arrington’s current method of communicating valid concerns simply amount to a lot of entertaining sound and fury.


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Cashing Out: Week of June 14th-21st 2009 in Online Marketing News

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Kentucky Fried Chicken’s Oprah Debacle

You may have seen the recent ad campaign by Kentucky Fried Chicken to get people to “Unthink KFC” which is definitely a strange way to maintain brand integrity. As part of the campaign to get consumers to try the company’s new baked chicken, KFC teamed up with Oprah. They ran a promotion good for two free pieces of grilled chicken, two sides and a biscuit to anyone who downloaded a coupon off Oprah’s site. 48hrs later, a panicked KFC was forced to cancel the offer well early of its advertised two-week run due to overwhelming demand. Click here to view the embedded video. The video apology (above) delivered by KFC President Roger Eaton is a worth a listen. After they screwed up the offer one has to wonder how smoothly the rain check will work.

Tennessee Jumps on the “Amazon Tax” Bandwagon

Tennessee is the latest state to move forward with anti-affiliate legislation in bills SB 1741 and HB 194. According to the Performance Marketing Alliance SB 1741 is scheduled to be heard on May 12th. For more information on these bills click here.

Wholesome Spin on Casual Games Market

New casual game startup Wonderhill is betting that not everyone wants to play a mobster in social networks and that some consumers will seek out more wholesome options.  Specifically positioning themselves as an alternative to Zynga, Wonderhill has a family friendly focus and has launched with two games Dog World and Green Spot.

Affiliate NetHaggler’s Haggling Model

Sporting a portfolio of merchants mostly from LinkShare, new affiliate NetHaggler provides a service that lets consumers track and negotiate prices online. The model is an interesting combination of price drop notifications and allowing consumers to offer a price to the retailer for an item. They do have a downloadable toolbar called a “Hagglet” which we strongly suggest affiliate managers test to make sure it is in compliance with their terms and conditions.


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Cashing Out: Week of May 3rd-9th, 2009 in Online Marketing News

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The formation of an industry requires the development of a group identity. Often that development is neglected because group members are focused on growing their business. Over the last year the affiliate industry has been experiencing growing pains in the form of legal challenges brought about by such things as the so-called New York Amazon Tax. In the aftermath of that tax being ratified a group of New York affiliates pulled together to provide guidelines to those impacted by the tax. Melanie Seery was part of that group and found herself drawn into the role of advocate on behalf of the affiliate industry. As part of that advocacy effort she recently launched new industry organization Affiliate Voice.

Almost a year after the New York Amazon Tax was passed I sat down with Melanie Seery to discuss her involvement in the affiliate industry, her quick learning curve with political advocacy, and how she sees the tax issues evolving.

How did you get started in affiliate marketing?

I got involved in affiliate marketing about five years ago. Before affiliate marketing I had a business writing employee how-to manuals, which is really, really boring work. I would go into a business, take each and every position and write down step by step everything that employee had to do in the course of the day. Not fascinating and not interesting from a creative perspective. After that I got into multilevel marketing. What I liked about MLM was that I was selling vitamins and health food products. I really enjoyed that aspect of helping people be healthy. But when I started I didn’t realize how big a component recruitment was to MLM. Ultimately it kind of discouraged me. That’s when someone told me about affiliate marketing and sent me off to Commission Junction. After some exploring I found an interesting coffee merchant and that was the beginning of it.

Why is being self-employed and working at home important to you?

I am independent by nature and have been self-employed for the past 12 years. It’s real important for me to be home with my children and my family. My children have neurofibromatosis, so do I. Neurofibromatosis is a neurological disorder that can cause tumors to grow on nerve endings. There are lots of challenges to maintaining health with such a disorder, as you can imagine. I have to keep constantly on top of it with my family. Being self-employed allows me to maintain that balance.

At what point did you feel affiliate marketing was the right business for you?

It was two or three months down the line and all of a sudden I started getting some really good sales. I created sites around my interests. It wasn’t just things I liked to drink like coffee, tea and accessories. After the birth of my children I began reaching out to parents whose children had similar disorders. I would post topics like, “How do I get my child to sleep all the way through the night?” I found myself connecting with other parents and sharing information. The process of creating a support group of sorts became another website.  Before you know it I had several websites going and 10 more ideas.

Affiliate marketing seemed to pull the best of all worlds together for me because I could use my writing to educate while sharing my creativity and connecting to other people. It was like talking with my friends and community; only in this case I’m being creative and making a website. It’s amazing being able to grow a business out of that sharing. It’s very exciting for me.

Everybody seems to start with Commission Junction. At what point did you realize that there were other networks?
Through places like ABestWeb I found networks like ShareASale. The discovery of ShareASale was a major point turning point for me. It was a combination of finding a network that had smaller niche merchants and allowed for real personal contact with the network and with the merchants in the network.

I sort of came out of my shell and found myself becoming part of the industry when I received my first invitation to a ShareASale Think Tank. It was funny but I thought to myself, “They must have me confused with somebody else”. Because even though I was doing well I still didn’t think I was doing as well as everybody else out there. I had never met anyone in the industry prior to that or even spoken with anyone on the phone. The Think Tank showed me the importance of being an affiliate in direct touch with the merchant. It’s all about relationships in this industry.

When did you first hear about the Amazon Tax and how did it affect you?

amazon sadWe had heard rumblings prior to April. But we also heard from New York lawmakers that it would never pass. Suddenly when April came around we learned that Governor Patterson had signed it into law. It took us by surprise because of our “it could never happen here” attitude. I don’t think we ever truly realized how much it would impact our businesses.

Now I see the same process happening in other states like California, Minnesota and, Connecticut. It’s phenomenal how quickly things change.  It’s great to see the industry is actually being proactive and stepping forward to fight these bills before they become law. It’s a lot easier to fix things before they’re broken.

When the New York law took effect many merchants removed affiliates from their programs. This destroyed a lot of businesses.  But what was worse was the lack of communication between merchants, networks and affiliates. There were a lot of behind the scenes activities with program managers and their CEOs about that never brought the affiliates into the loop. That did a lot of damage. We would get terminations with little or no notice. Once they passed the law we started to receive sudden terminations in the mail.  Even retroactive terminations-it would be June 15 and you’d get this email from a merchant that told you were deactivated as of May 30.

Affiliates were kind of steamrolled and quickly our incomes and businesses were gone.

A group of us got together and said this isn’t right. We felt there had to be a solution we could work out. That’s when Kevin Webster and I started talking about holding a meeting among New York affiliates. When we announced it a lot of people stepped up to help, providing us resources so we could find a good corporate lawyer.

At the time I had set up a personal blog that I put together to help keep people up to date about what was going on. It was called New York Affiliate Voice, which is what many people think the name of the group is, but it’s really the Albany Group because that’s where we first  met. We managed to set a course of action and put together a plan for how New York affiliates and any remaining merchants who wanted to work with us could go from here. In many cases it still wasn’t enough because merchants were still terminating affiliates rather than attempting to comply with the new law.

My income was down 72% last year because of the knee jerk reaction of many businesses. From the affiliates I talk to that’s pretty average.

Were you frustrated with the fact that the industry was slow to respond to this threat?

At the time we were all frustrated because all we saw was a lack of action for New York affiliates. There was a sense of hopelessness or resignation in everybody. At the time when we were going through the horrible effects of this law upon our businesses, I kept thinking why doesn’t anybody care about us?

I think the whole industry was in a state of disbelief. I remember two things were said to me after the New York Affiliate session at Affiliate Summit. They were: 1) We didn’t understand how deeply this would impact your, meaning affiliates, business and livelihoods. People sometimes forget that for many of us this isn’t just a hobby. It is the income that we rely on to pay a mortgage, to pay our bills, to take care of our children and our families and, 2)  everybody felt they “didn’t know what to do”.

I think it had to be the affiliates who took control the situation in New York because that was the group directly affected. It empowered affiliates to take a course of action and pull together. It let everyone know this was a serious challenge to our industry. I am proud of the things the Albany Group put together.

Was that your first involvement with political advocacy?

Yes. (laugh) I learned a lot over this last year. I learned an incredible amount about the legislative process, not only in New York but in other states as well. I found myself thinking, I don’t remember learning the ins and outs of how this works back in school. I think people take so many things for granted, including how their local government works.

At the beginning of this year you won several awards including the Affiliate Summit Pinnacle Award for Affiliate Advocate of the Year. How did that impact you?

One thing it showed me was that we made a difference last year. And by “we”, I mean there wasn’t just me, there was a whole group of us that pulled this together. What the recognition also did was start me thinking about advocacy in general because I knew it was important. Basically, the work on the New York Tax Law took over the whole last 10 or 11 months of my life. Over time it became a larger part of my day whether it was answering emails from affiliates or phone call questions from a merchant. I realized that I had to make a choice of whether I wanted to be an advocate or an  affiliate. I came to the conclusion that the advocacy needed to continue and I couldn’t give it up.

How did Affiliate Voice come about?

When I made the choice to focus on advocacy I was simply going to change New York Affiliate Voice into a type of advocacy group. When people found out about my idea they kept asking why just New York? I ended up speaking to Haiko de Poel Jr. and Rhea Tannenbaum and they encouraged me to form a larger organization and call it Affiliate Voice to open it up to everybody. So I took the ball and ran with it so to speak.

After the beginning of the year there seemed to be a lull then suddenly there was a domino effect of new legislation that came out.   How have you perceived the recent changes?

Well, that’s a good way to describe it. There was that little lull and I was just beginning to think that I could go back to focusing on my business. Then legislators in my area that I had gotten close to working with the Albany Group, pointed me towards pending legislation in several states, including California. It seemed to spring up one after another. Equally scary is legislation on the books in some states that includes sales representatives, solicitors and other representatives in the definition of “nexus”. It is so open to interpretation and in my mind it could easily encompass affiliates as well.

What’s the biggest misunderstanding that legislators have about the affiliate industry?

I think it is important to understand both sides of the issue. See the states are faced with incredible economic challenges right now. They have to find new revenue resources. In the Quill Corp. v. North Dakota case it was ruled that in order for an interstate transaction to have sales tax applied to it, as opposed to a use tax, there has to be a substantial presence on behalf of the business providing the goods.

What’s happening is these tax bills you are seeing are not new taxes. The only thing that is changing is the method which the states are using to collecting the tax. That’s a not just something legislators are saying to make it sound better to consumers. That is in fact what is going on.

If you look at how quickly internet shopping and affiliate marketing have grown over the last couple of years it is easy to see why states want to collect this tax. It’s an incredible amount of revenue they’re losing out on.

But by the same token those states that are trying to enact these anti-affiliate laws have to understand how uneven this makes the playing field for affiliates and publishers in their state. In their current form these laws will prompt many merchants to simply avoid paying the tax by cutting loose all their affiliates or moving to a different advertising model. For those reasons it won’t bring the kind of revenues states are hoping for.

Also legislators have to understand the complexity involved for a merchant trying to deal with the more than 7,500 different US tax jurisdictions regarding interstate transactions. It’s not just a matter of installing some software and remitting sales-tax. Each of these 7,500 different tax jurisdictions has a different set of guidelines a merchant must comply with.  Can you imagine 7,500 different filings every quarter?  What business has those resources?

How do you see this playing out long-term?

I believe it will come down to some kind of federal involvement, maybe through the Streamlined Sales Tax Project, which is still gaining momentum. The Streamlined Sales Tax Project is a destination-based sales-tax which allows each state to designate one flat rate. All states that have sales and use tax will have to charge tax on the same items. Because right now items that are taxable in New York may not be taxable in California or vice versa. So the Streamlined Sales Tax Project wants to unify and streamline the process by designating which items are taxable in every state and allow each state to have one flat rate with the tax being paid by the receiving State. That’s the ideal situation. The governors in general are pressing for such a process but to enact it nationwide will be a slow process and require changes to multiple state laws.

Recently Scott Jangro wrote an excellent article posing the question of whether the affiliate industry needs two associations? Are you worried about an us-versus-them mentality creating a split in the industry?

I think having two organizations actually strengthens the industry. I don’t look at the Performance Marketing Alliance and Affiliate Voice as competing. I look at us as two slightly different entities but with the same relative goal which is to help change the direction of our industry, to help spur new growth, and not leave our destinies in the hands of legislators who have no clue what we are all about as a professional industry.

Prior to launching Affiliate Voice I reached out to the PMA to let them know we wanted to work together and complement one another’s strengths. I think Affiliate Voice is well suited to advocate for an Affiliate Bill of Rights and help affiliates maintain their business should these anti-affiliate taxes or other similar legislations be ratified. The PMA can do more with lobbying and organizing challenges to legislation.  They are very well equipped to do this.

I have no interest in wasting energy or time in petty politics or some kind of nonproductive competition.  Every industry has multiple organizations and the affiliate industry shouldn’t be any different.

What are the goals for Affiliate Voice in 2009?

We are working on establishing an industry Code of Ethics. We also want to formulate and ratify an Affiliate Bill of Rights to help improve relationships between all parties in the affiliate industry. In terms of keeping up with all the legislative efforts in various states, well, that will be an ongoing challenge throughout the whole year.

Since affiliates by nature seem to be fiercely independent and private.  Do you feel they will join an organization, any organization?

As people get used to the idea that you can be part of an organization without having to open your business model to scrutiny attitudes will change. Especially if we can demonstrate how organizations can achieve good things. Perceptions won’t change overnight but I think people will come to realize that they need organization.

Right now I feel the affiliate industry is a bit demoralized but, as people see two groups out there fighting for change they will become more encouraged at the efforts being taken. Personally I am encouraged with all the effort I’ve seen over the last couple of months with people rallying and stepping up, including the networks, to take a public stance against this type of legislation. I have seen merchants reaching out to their affiliates to help provide advice. All this effort is such a fabulous change compared to what happened in New York. It shows we have learned as an industry. I think this could be a rough year while we battle this legislation but ultimately we’re going to be able to adjust this industry and be all right.


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While there was a recent victory in Maryland for the affiliate industry, the battles fighting the recent crop of New York Amazon Tax clones continues. According to the Performance Marketing Alliance, the Minnesota Senate tax committee will be reviewing SF 282. Expected to testify against the legislation today is Connie Berg, Owner of Flamingo World, who has been outspoken against the tax. We wish Connie good luck.

If you are an affiliate in Minnesota here are some ways to reach your representatives:

Call, fax or email your senators today. Here is where you can get contact information.

Call your Representative

Since the bill is up for review by the Senate tax committee contact your in the Senate representative first. Make sure to make that call the priority. You’ll probably just leave a message or talk to a staffer. It is a very brief conversation. Here’s what you say:

My name is [ ], and I am a small business owner in your district. SB 282  will jeopardize my business. There are hundreds of small businesses just like mine in Minnesota, which will be devastated if this bill passes. We are affiliate marketers and we advertise on the internet. SB 282 assumes we sell on behalf of out of state retailers, but that is not true. I urge you to oppose SB 282.

Send a letter, email or fax to your house and senate representatives.

These are 2 quick messages. It is important to stick to some very simple points, which will have the most impact to these representatives.  Form letters aren’t as effective as sending something personal. Fax is probably the best and fastest approach.

Here are key points to include in your message:

1. Who you are, where you live, and any ties you have to the community.

2. Include this information, or a variation:
I am an affiliate marketer and I earn a living through Internet advertising. I do not sell merchant products, I do not even know who their customers are. My business earns revenue through advertising for out-of-state merchants. XX% of my revenue comes from out-of-state merchants (it is important to add an approximate percentage, so legislators can see the impact). I know out-of-state advertisers will stop working with me, because that is what happened to affiliates in New York.

3. Emphatically state:
I am against SB 282. As my representative I need you to vote to oppose SB 282.  Can I count on you to be against this terrible legislation?

4. Ask your legislator to contact you and provide an update on SB 282. Be sure to include your telephone and email.

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Special thanks to the PMA for providign this information template.

Flamingo World Takes on Anti-Affiliate Legislation SF 282 in Minnesota Today

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